Sales Support Specialist

OA; Stoke Mandeville; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Support Specialist for a hybrid role located in Milton Keynes. This position requires solid experience in the automotive industry, with duties including acting as the main contact for agent queries and managing logistics planning. Candidates should have a minimum of 2 to 3 years experience, strong problem-solving skills, and excellent communication abilities. Benefits include 28 days holiday and free car parking.

Benefits

28 days holiday plus 8 bank holidays

Free car parking

Long-term opportunity with a progressive brand

Qualifications

• Minimum 2 to 3 years automotive industry experience is essential.
• Strong understanding of automotive logistics processes.
• Excellent communication and customer handling skills.

Responsibilities

• Act as the main contact for inbound Agent queries.
• Manage the process for raising and tracking internal tickets.
• Liaise between Agents and Finance House.

Skills

Automotive industry experience

Strong communication skills

Problem-solving skills

Advanced Excel

Job description

Leeds Studio 3, Photon House, Percy Street Leeds MK15 8BA

Sales Support Specialist

Location: Milton Keynes (Hybrid)

Hours: Monday to Friday, 9am to 5pm (35 hours per week)

Salary: £16.48 per hour

An excellent opportunity has arisen for a Sales Support Specialist to join our client’s successful and growing team.

Who are we?

We’re working with a fantastic automotive brand on an exciting growth journey. If you have solid experience in the automotive industry, ideally within OEM or working for an automotive retailer, and understand the vehicle lifecycle from start to finish, this could be the perfect next step in your career.

Please note: Automotive industry experience is essential. Candidates without this experience will not be considered.

Benefits (after 12 weeks):

• 28 days holiday plus 8 bank holidays
• Free car parking
• Long-term opportunity within a progressive, growing brand

Duties of a Sales Support Specialist:

• Act as the main contact for all inbound Agent queries, resolving issues, identifying root causes, and highlighting training needs.
• Manage the process for raising and tracking internal tickets, fixing bugs, and testing new processes.
• Liaise between Agents and Finance House to resolve system or journey issues.
• Communicate finance or process changes to Agents and assist with commission payments/reconciliations.
• Support logistics planning, vehicle movements from Ports to Sites, VIN allocations, and retailer logistics queries.

What we require from you:

• Minimum 2 to 3 years automotive industry experience (essential)
• Strong understanding of automotive logistics processes
• Excellent communication and customer handling skills
• Proactive problem-solving skills
• Strong analytical skills with advanced Excel (Macro level)

Start Date: Wednesday 20th September. Apply quickly!

If interested, please submit your latest CV.

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