Sales Support Specialist

Group 1 Automotive; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive group in London seeks a Sales Support Specialist to enhance vehicle presentations and customer experiences. You will work closely with the Aftersales Manager, handling vehicle preparations and ensuring the highest presentation standards. The ideal candidate should have strong teamwork skills, a full driving license, and a customer-focused approach. This role includes diverse benefits, growth opportunities, and a supportive working environment.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on cars and services

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

Volunteering day off

Training and development opportunities

Life assurance

Flexible working options

Qualifications

• Proven ability to engage with customers effectively.
• Strong organizational skills to manage vehicle presentation.
• Excellent communication skills for customer interactions.

Responsibilities

• Support the presentation of Vehicle Stock on the forecourt and online.
• Prepare all photos of stock for online representation.
• Liaise with valeting team to ensure correct stock presentation.

Skills

Customer awareness

Ability to work to deadlines and targets

Strong teamwork skills

Confident and professional communication skills

Full driving license

Job description

Overview

Sales Support Specialist - Audi Chingford. Fun, exciting, rewarding work. Join us for the ride. As a Sales Support Specialist you will be a key part of the team, ensuring vehicles are presented to the highest standard both online and on-site, supporting smooth customer handovers, and helping to deliver an exceptional customer experience. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands and progress as far as you aim with the right support from us.

Responsibilities

• Work closely with the Aftersales Manager and wider Team to support the presentation of Vehicle Stock on the forecourt and online
• Assist with the preparation of Customers Vehicles at Hand Over
• Prepare all photos of stock for representation online
• Liaise with valeting team to ensure all stock is presented correctly
• Collect and deliver vehicles from customers\' homes or work premises, ensuring collection and/or completion of all paperwork as required
• Examine customer vehicles for damage and tyre safety prior to collecting vehicles, ensuring damage reports are completed and pointed out to customers where possible
• Maintain systems and procedures in line with department operating standards and utilise them appropriately
• Display an enthusiastic, motivated and committed approach to work
• Control the movement and security of all vehicles on site
• Maintain accurate and true records at all times when releasing or receiving vehicles

Helpful skills and qualifications

• Customer awareness
• Ability to work to deadlines and targets
• Strong teamwork skills
• Confident and professional communication skills
• Full driving license

About Group 1 Automotive

We value diversity and believe it strengthens our team. If you don\'t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. These are the principles we live by: Respect, Integrity, Transparency, Teamwork, Professionalism.

Benefits

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money with exclusive retail discounts
• Discounts on new and used cars, plus servicing offers
• Company pension scheme
• Family-friendly policies to help balance home and work
• Cycle-to-work scheme
• Wellbeing support for you and your family
• 24/7 access to healthcare professionals
• Paid day to volunteer in your community
• Company share purchase plan
• Rewards for referring a friend to join the team
• Training and development opportunities for everyone
• Life assurance with the option to increase cover
• Flexible working options available