Sales Support Specialist

ICL Group; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer service is seeking an enthusiastic Sales Support Specialist in Ipswich. This role focuses on the Orders to Cash process while ensuring a high-quality customer experience. Responsibilities include processing invoices, handling customer enquiries, and maintaining accurate customer information. Candidates should have prior experience in customer service and Orders to Cash processes, along with strong communication skills.

Qualifications

• A positive and proactive attitude, with a commitment to delivering high-quality customer service.
• Ability to work efficiently in a fast-paced environment.
• Good organisational skills and attention to detail.

Responsibilities

• Process daily Invoices and Order confirmation documentation.
• Handle customer enquiries and orders with accuracy and efficiency.
• Maintain and update customer information on internal systems.

Skills

Prior experience in fast moving Orders to Cash process and customer service

Excellent verbal and written communication skills

Proficiency in using Microsoft Office

Experience of CRM/ERP systems

Strong problem-solving skills

Ability to work well within a team

Job description

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Are you an enthusiastic and energetic Sales Support Specialist?

Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

The Role

This is a fantastic opportunity for someone looking to combine Orders to Cash process skills with customer service excellence.

As Sales Support Specialist you will be focused on the Orders to Cash process for the UK and Ireland business and direct customer communication. You will have the opportunity to work with our skilled and professional Sales team, to build good relationships with our customers and liaise with Warehousing and Logistics.

You will have a 'can do' attitude and communicate clearly, working closely with the Sales Support Manager and the entire Sales Support Team.

The Key Responsibilities

• Process daily Invoices and Order confirmation documentation
• Handle customer enquiries and orders with accuracy and efficiency, within 24 hours of receipt
• Maintaining and updating customer information on internal system such as address/prices/specific requirements, to ensure accurate completion of orders.
• Log customer interactions and activity accurately within the company’s CRM system and via email.
• Conduct regular review of Customer Overdue status to ensure payments are made to agreed payment terms
• Liaise with customers regarding any disputes related to invoicing or payment discrepancies.
• Support wider finance team with administrative tasks and reporting, where necessary

The Requirements

• A positive and proactive attitude, with a commitment to delivering high-quality customer service.
• Prior experience in fast moving Orders to Cash process and customer service is essential.
• Excellent verbal and written communication skills, with a professional and courteous demeanour.
• Proficiency in using Microsoft Office.
• Experience of CRM/ERP systems
• Strong problem-solving skills, with the ability to manage and resolve queries effectively.
• Ability to work well within a team while managing individual responsibilities proficiently.
• Ability to work efficiently in a fast-paced environment.
• Good organisational skills and attention to detail.
• To be confident of your own ability and skills, but able to learn and listen and develop.
• A confident communicator who understands that a positive attitude gets great results.