Sales Support Representitive

MTrec Ltd; Prudhoe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing agency seeks an experienced Sales Support Representative to join their team in Prudhoe. You will handle customer orders, prepare quotes, and manage inquiries in a fast-paced environment. The ideal candidate has a strong background in customer service or technical sales, excellent communication skills, and proficiency in CRM and Microsoft Office. This role offers a competitive salary with additional benefits and a full-time permanent position.

Benefits

Competitive starting salary with monthly bonus

Private Health Insurance

Company Pension

Holiday allowance increase

No cold calling

Monday–Friday working hours

Qualifications

• Proven experience in a customer service, order processing, or technical sales role.
• High attention to detail and accuracy.
• Customer-focused, solution-oriented, and professional.

Responsibilities

• Receive and process customer orders accurately and promptly.
• Prepare and issue quotations via email, ensuring clarity and professionalism.
• Manage customer inquiries by phone and email with efficiency and courtesy.

Skills

Customer service experience

Proficiency in CRM and email communication tools

Strong organizational and time-management skills

Effective written and verbal communication

IT literacy, especially in Microsoft Office

Tools

CRM systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Rewards and Benefits on offer

• Competitivestartingsalarywithmonthlybonus
• PrivateHealthInsurance
• CompanyPension
• Holidayallowanceincrease
• Nocoldcalling!
• Monday–Fridayworkinghours
• Apermanentopportunityfromday1

The Company you’ll work for

MTrecCommercialareproudlyrepresentingourindustryleadingclientontheirsearchforanexperiencedSalesSupportRepresentativetojointheirexpandingteamonafulltime,permanentbasis.Youwillbejoiningafast-pacedworkingenvironmentwhichopportunitytogrowwithinyourcareer.Ifyoufeelyouhavetheskillsandexperiencestatedbelow,thenpleaseapplyforanimmediateresponse!

The Role you will be doing

• Receiveandprocesscustomerordersaccuratelyandpromptly.
• Prepareandissuequotationsviaemail,ensuringclarityandprofessionalism.
• Adviseclientsonproductorservicedetails,offeringknowledgeablesupport.
• Managecustomerinquiriesbyphoneandemailwithefficiencyandcourtesy.
• Recordcustomerinteractions,orders,andquotesinCRMorinternalsystems.
• Coordinateorderfulfilmentandliaisewithinternaldepartments(e.g.,sales,logistics,technicalteam)asneededtoensuretimelycustomerdelivery.
• Followupwithcustomersonorderstatusorquoterequeststoensuresatisfaction.
• Troubleshootbasictechnicalorsales-relatedqueriesandescalatemorecomplexissuesappropriately.
• Maintainup-to-dateproductandpricingknowledge,especiallywithinthetechnicaldomain..

About You

• Provenexperienceinacustomerservice,orderprocessing,ortechnicalsalesrole.
• ProficiencyinCRMandemailcommunicationtools.
• SolidITskills(e.g.,Word,Excel,Outlook,plusCRMnavigation).
• Strongorganisational,multitasking,andtime-managementability.
• Effectivewrittenandverbalcommunication.
• Highattentiontodetailandaccuracy.
• Customer-focused,solution-oriented,andprofessional.
• Flexibletoadaptandsupportevolvingneeds
• Office-based,reliable,andself-motivated.
• ExcellentITliteracy—comfortableusingCRMsystems,MicrosoftOfficesuite(especiallyOutlook,Word,Excel),andemailplatforms.
• Priorexperienceintechnicalsales,customerservice,orarelatedcustomer-facingrole.
• Strongcommunicationskills—bothwrittenandverbal—withattentiontodetail.
• Abilitytomultitask,prioritiseeffectively,andmaintaincomposureunderpressure.
• Problemsolverwithacustomer-centricmindset.
• Teamcollaboratorwhoworkswellacrossfunctionstoensurecustomerneedsaremet.