Sales Support Planner

Inizio Engage XD; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in livestock feed solutions is seeking a Sales Support Planner to enhance their customer experience management. This role requires managing sales orders, supporting production planners, and actively closing trading gaps while leveraging strong interpersonal skills in a fast-paced environment.

Qualifications

• At least 3 years’ experience in a customer service or planning team environment.
• Knowledge of the agricultural animal feed industry is advantageous.

Responsibilities

• Deliver a 'best in class' approach to customer experience management.
• Manage sales planning on the Trading board, closing trading gaps.
• Develop and maintain information input into the C4C database system regarding all customer interactions.

Skills

Customer Service

Planning

SAP Knowledge

Interpersonal Skills

Communication

Education

A levels or equivalent

Job description

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We are currently working with an international organisation that provides complete and innovative feed solutions for conventional and organic livestock farming to recruit a Sales Support Planner to join their fast-paced business.

Key Responsibilities

• Deliver a “best in class” approach to customer experience management.
• Confirm deliveries with customers for existing contracts using the Pre-Trading report. Update notes on this report to provide full visibility for the Trading Team on potential sales gaps.
• Update customers with monthly price updates, update SAP with correct pricing and haulage rates.
• Provide support and cover for other Production Planners during holiday periods and absences.
• Support the Co-Product Trading team as agreed with the Trading manager (Offering repeat spot orders, forward contracts, pitting, etc.).
• Manage sales planning on the Trading board, actively trying to close trading gaps to maximize sales opportunities.
• Enter sales orders/purchase orders to support Production Planners as required.
• Own all elements of customer service, including handling complaints, ETA enquiries, delivery date enquiries, update requests, and pricing queries.
• Inform traders of opportunities and competitor information.
• Manage incoming customer service calls.
• Update the trading board as customer confirmations are completed to provide sales gap information.
• Manage blocked orders.
• Develop and maintain information input into the C4C database system regarding all customer interactions.

Qualifications and Education Requirements

• A level or equivalent.

Preferred Skills

• At least 3 years’ experience in a customer service or planning team environment. Knowledge of the agricultural animal feed industry is advantageous.
• Ability to recognize strategic planning opportunities and leverage them effectively.
• Strong interpersonal and social skills to build relationships at all levels of business via telephone or face-to-face.
• Excellent communication and listening skills.
• Ability to remain calm under pressure and make excellent customer service decisions.
• SAP knowledge.

This role reports directly to our clients' headcount. If interested, please submit your CV via the provided link. Please note that if you do not hear back within 7 days, you have been unsuccessful on this occasion.