Sales Support Officer

DLL; Watford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A financial services company in Watford is looking for a Sales Support Officer to provide essential support to sales teams. This role involves managing contract documentation, handling inquiries, and ensuring contract validation accuracy. The ideal candidate will exhibit strong attention to detail, excellent communication skills, and proficiency in Excel. With opportunities for career development and a focus on wellbeing, this position supports a balanced work life.

Benefits

Volunteering days

Health and Wellness program

Flexible working hours

Career development opportunities

Qualifications

• Knowledge of Financial Services (FCA/TCF).
• Experience managing inbound/outbound customer calls.
• Strong Excel skills and familiarity with Microsoft Office tools.

Responsibilities

• Support sales teams with contract documentation and queries.
• Manage sales pipeline and ensure timely follow-ups.
• Ensure accuracy in quoting and contract validation.

Skills

Attention to detail

Time management

Communication skills

Customer service

Excel proficiency

Education

GCSE Maths or equivalent

Tools

Microsoft Office

Job description

As a Sales Support Officer, you will play a key role in supporting the UK FA&O sales teams to achieve sales targets. You'll manage contract documentation, quoting for smaller dealerships, and ensure timely validation and activation of contracts. You'll be a reliable point of contact for internal and external stakeholders, helping drive operational excellence and customer satisfaction. Find out more here about how you can unleash your full potential at DLL!

Responsibilities

• Build and maintain strong relationships with internal and external partners.
• Support the sales team by managing incoming contract documentation and telephone queries.
• Manage and monitor the sales pipeline, ensuring timely follow-up and resolution of issues, including credit referrals.
• Complete quoting activity for smaller dealerships, ensuring accuracy and alignment with sales strategy.
• Validate contracts and perform system data entry with high attention to detail.
• Liaise with internal stakeholders to resolve operational issues and ensure seamless processing.
• Maintain CRM and other systems with up-to-date and accurate information.
• Identify and signal sales opportunities to the sales team.
• Participate in relevant regulatory examinations and ensure compliance with company policies.

Key Performance Measures

• Right First Time (RFT) targets
• Pipeline and WIP time management
• Inbox and workload efficiency
• Customer and stakeholder feedback
• Accuracy and timeliness of quoting and contract validation
• Support of regional and national sales performance

Benefits for Members

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home.
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.
• We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.

Qualifications

• Knowledge of Financial Services (FCA/TCF)
• Strong attention to detail and time management
• Experience with Excel and other Microsoft Office tools
• Excellent verbal and written communication skills
• Ability to manage inbound/outbound customer calls
• GCSE Maths or equivalent

Extras

• Experience in equipment leasing and vendor finance
• Proactive mindset and ability to take ownership

Wellbeing

DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

• Connection - Build meaningful connections with other DLL members
• Health - Manage mental, emotional and physical health
• Finance - Provide learning opportunities to help members achieve personal financial health
• Lifestyle - Maintain balance between work and life priorities