Sales Support Lead- Sales Systems and Processes

ABB Schweiz AG; Coventry; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Join a leading company as a Sales Support Lead, where you'll leverage your SAP expertise to enhance business processes and support customer-centric solutions. You'll collaborate with stakeholders to implement effective IS solutions, ensuring operational excellence and compliance. Enjoy a hybrid work model and a range of attractive benefits, including generous leave and a competitive pension scheme.

Benefits

25 days annual leave

Competitive pension scheme

Life assurance

Flexible benefits scheme

Internal mobility opportunities

Employee Assistance Programme

Generous employee referral scheme

Qualifications

• Expertise in SAP and data analytics to enhance business processes.
• Experience in project management and risk mitigation.

Responsibilities

• Conduct business analysis and provide technical expertise for IS solutions.
• Manage cross-functional processes ensuring compliance and efficiency.

Skills

Process Optimization

Data Analytics

Project Management

Service Excellence

Agile Analysis

IT Management

Tools

SAP SD

SAP MM

Easyorder

Esker

Job description

Sales Support Lead - Sales Systems and Processes

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—along with a focus on diversity, inclusion, and equal opportunities, are key drivers in our mission to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Local Division Customer Support Manager

Your role and responsibilities

In this role, you will leverage your SAP technical expertise to bridge the gap between the technical environment and the business. By gathering requirements and utilizing data analytics, you will assess processes, identify problems and opportunities, and offer strategic solutions. Your focus will be on influencing stakeholders and ensuring customer-centric decision-making to support the implementation of new or enhanced IS solutions and services. The work model for the role is: #hybrid. This role contributes to the UK Electrification Smart Buildings Division. You will be mainly accountable for:

• Staying informed on changes in ABB's corporate IS enterprise architecture and strategy to ensure alignment with business needs.
• Conducting business analysis, providing technical and process expertise to support decisions on new or modified IS solutions and services (SAP, Easyorder, Esker).
• Identifying and prioritizing functional requirements while defining solutions using best practices to meet customer needs effectively.
• Utilizing appropriate business analysis methods and tools, conducting advanced modeling for major change programs.
• Supporting operations by assisting in incident resolution, business verification for IS services, and continual service improvement.
• Managing and optimizing cross-functional processes, ensuring IS services operate efficiently and align with governance and compliance requirements.

Qualifications for the role

• Process Optimization & Efficiency: Enhance workflows, streamline operations, and implement impactful improvements.
• Data Analytics & Insights: Convert complex data into actionable strategies that drive business decisions.
• Project & Risk Management: Lead projects effectively while mitigating risks to safeguard business continuity.
• Service & Operations Excellence: Ensure smooth service delivery and operational effectiveness to maximize customer satisfaction.
• Agile & Business Analysis: Foster adaptability, collaboration, and strategic thinking to optimize business solutions.
• IT Management & Systems Expertise: Leverage technical skills in SAP SD & MM, Easyorder, and Esker to enhance system functionality and support business needs.

More about us

As part of our dedication to our employees, ABB UK offers an attractive array of benefits including:

• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts, and more)
• Internal mobility opportunities, mentorships, and access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme

For the 5th consecutive year, ABB is recognized as a Top Employer in the UK. Being certified as a Top Employer showcases our dedication to a better world of work through excellent HR policies and practices. ABB Smart Buildings enables the optimization of energy efficiency, safety, security, and comfort for any building type through new installations or retrofit solutions. The division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures, emergency lighting, industrial plugs, sockets, and wiring accessories, suitable for single-family homes, commercial buildings, infrastructure, and industrial applications. Our innovative technologies and digital solutions serve the rising global demand for smart building technologies that optimize energy distribution and automation, delivering significant sustainability and financial benefits while addressing complex carbon reduction strategies. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to learn more about us and the impact of our solutions worldwide. #MyABBStory