Sales Support Executive - Customer Service – Distribution

Elcometer Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Manchester is seeking a dedicated Sales Support professional to enhance customer service and streamline order processing. The ideal candidate will have a solid background in sales or customer service, with a focus on e-commerce channels. This full-time position offers the opportunity to work closely with distribution partners and internal teams to drive sales success. If you possess strong communication and negotiation skills, along with a degree, we encourage you to apply.

Qualifications

• Minimum of 2 years’ experience in a target-driven environment.
• Proven track record in customer management or supply chain management.

Responsibilities

• Provide customer service support to external distributors.
• Focus on pre-sales activities and order processing.
• Support future e-commerce sales channels.

Skills

Fluency in English

Excellent verbal and written communication

Negotiation

Problem-solving

Analytical thinking

Education

Degree educated

Tools

CRM systems

Word

Excel

Job description

Working within the CSD, responsible for providing sales order processing support. Collaborate with distribution partners, overseas offices, and Business Division Managers.

Manchester, UK

Full Time, Permanent

Degree educated

Responsibilities:

Key Accountabilities and Responsibilities:

• Provide customer service support to external distributors, including order taking, complaint handling, and supply chain coordination.
• Focus on pre-sales activities and order processing.
• Handle lead push-out and serve as the point of contact for general inquiries, e.g., technical or product-related, forwarding to the appropriate team if needed.
• Support future e-commerce sales channels such as eBay and Elcometer Shop.

About You:

Experience:

• Minimum of 2 years’ experience in a target-driven, results-oriented environment, with a background in sales, customer service, sales support, product management, or business development.
• Proven track record in customer management and/or supply chain management within a manufacturing setting.
• Experience in customer service, sales order processing, and related administrative and system duties.
• Technical sales and marketing experience is desirable.
• Experience with Customer Relationship Management (CRM) systems.
• Knowledge of e-commerce platforms.

Skills:

• Fluency in English and another language.
• Excellent verbal and written communication skills.
• Ability to communicate technical product attributes effectively over the phone.
• Resilient and capable of handling deadlines and customer issues.
• Strong negotiation and influencing skills.
• Proficient in IT, including Word, Excel, and CRM systems.
• Attention to detail in data entry.

Additional skills include good organizational abilities, problem-solving, analytical thinking, and the ability to liaise effectively with various departments and internal customers.

Applications should be sent with an up-to-date CV and cover letter to [e-mail] or mailed to: Elcometer Limited, Edge Lane, Droylsden, Manchester, M43 6BU.