Sales Support Executive

Fairmont Hotels And Resorts; Southampton; On-site; GBP 30,000 - 44,000; Full time

Benefits offered by this job

Growth opportunities

Health insurance

Retirement savings

Worldwide travel discounts

Inclusive culture

Job summary

Fairmont Southampton is seeking a Sales Support Executive to join our Commercial team in Bermuda. You will provide day-to-day administrative, sales and client support to Sales Managers and leadership, helping drive local business development.

Responsibilities include managing leads, preparing proposals, coordinating client activities, and supporting sales initiatives. This role requires strong communication, research, and analytical skills in a luxury hospitality environment.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Marketing, or related field preferred.
• Relevant coursework or certifications in sales, customer service, or hospitality is an advantage.

Responsibilities

• Support Sales Managers in developing and maintaining relationships with Bermuda-based corporate accounts and partners.
• Conduct market and account research to identify new business opportunities.
• Assist with client communications, account follow-up, and sales campaigns.

Skills

Communication

Research

Analytical

CRM systems

Education

Hospitality Management degree

Business Administration

Marketing

Tools

Opera Cloud

Reservations systems

CRM systems

Job description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Support Executive. Reporting to the Area Regional Director, Sales & Marketing, the Sales Support Executive is a Bermuda-based member of the Commercial team, providing day-to-day administrative, sales, and client support to the resort's Sales Managers and commercial leadership. This role helps drive local business development by managing sales leads, preparing proposals and presentations, coordinating client activities, maintaining accurate account information, and supporting sales initiatives across the Bermuda market. Sales Support & Administration

Local Market & Client Support

• Support Sales Managers in developing and maintaining relationships with Bermuda-based corporate accounts, businesses, associations, government organizations, and community partners.
• Conduct market and account research to identify new business opportunities.
• Assist with client communications, account follow-up, and sales campaigns.
• Support local networking events, client functions, trade shows, and sales activities.
• Represent Fairmont Southampton professionally when interacting with clients and local partners.

Commercial Coordination

• Work closely with Group Sales, Transient Sales, Revenue Management, Marketing, Events, and Operations to support business development and client requirements.
• Assist with sales reports, account reviews, market intelligence, and other commercial projects.
• Help coordinate internal and external sales initiatives to ensure timely follow-up and execution.
• Identify opportunities to improve sales processes, communication, and administrative efficiency.

Team Collaboration & Continuous Improvement

• Collaborate closely with Sales & Marketing team to achieve team objectives.
• Participate in team meetings and training sessions to stay updated on sales initiatives, processes, and tools.
• Proactively suggest improvements to processes, workflows, and client engagement strategies.

Education

• Bachelor's degree or diploma in Hospitality Management, Business Administration, Marketing, or a related field preferred.
• Relevant coursework or certifications in sales, customer service, or hospitality is an advantage.

Competencies, Knowledge & Skills

• Excellent written and verbal communication skills.
• Strong research, prospecting, and analytical abilities.
• Experience with Opera Cloud and related hotel sales, reservation, and CRM systems preferred.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Demonstrates strong business acumen and an entrepreneurial mindset that supports new business development.
• High level of professionalism, attention to detail, and commitment to customer service excellence.

Personal Attributes, Culture & Values

• Positive, proactive, and motivated with a \"can-do\" attitude.
• Adaptable and able to thrive in a fast-paced, dynamic work environment.
• Strong interpersonal skills and a collaborative team player.
• Reliable, accountable, and committed to delivering results.
• Passionate about hospitality and providing outstanding guest experiences.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Circumstances

• Flexibility for occasional extended hours during key projects, launches, or commercial deadlines.
• Occasional ability to travel, which may include weekends to attend customer events or on-property meetings.
• Participate in sales events and trade shows, including event preparation, client invitations, and on-site facilitation.

Benefits

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

We welcome candidates from all backgrounds to join our team.

About Fairmont Southampton

Fairmont Southampton, Bermuda's largest resort, invites exceptional individuals to be part of our award‑winning team and shape the future of hospitality. Following a multi‑million‑dollar renovation, our 593‑room resort is Bermuda's largest, featuring nine restaurants, a 30,000‑square‑foot spa, an 18‑hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Together, let's create memories that exceed expectations. #BeLimitless

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.