Executive Assistant

Fairmont Hotels And Resorts; Southampton; On-site; GBP 42,000 - 56,000; Full time

Job summary

Fairmont Hotels & Resorts is seeking an Executive Assistant to the General Manager, Hotel Manager, and Executive Committee. You will coordinate the Executive Office, manage confidential schedules, and ensure flawless communication and implementation of luxury standards across departments.

In this role you will support planning of executive events, manage vendor communications, and maintain polished, brand-aligned materials for internal and external stakeholders.

Qualifications

• Diploma or degree in Business Administration, Office Management, Hospitality, or related field preferred.
• Minimum 5 years of experience in executive-level administrative support, preferably within luxury hospitality.
• Proven success managing complex schedules, confidential information, and multi-stakeholder communication.
• Experience interacting with senior leadership, VIP clientele, and external partners is an asset.

Responsibilities

• Serve as liaison between Executive Office and all internal departments; ensure smooth communication and alignment on property-wide priorities.
• Coordinate property meetings: agendas, minutes, logistics, and follow-up on action items.
• Welcome VIPs, owners, government officials, travel partners, and guests with professionalism and exceptional service.
• Support planning and execution of executive events, leadership retreats, and property programs; manage budgets and timelines.

Skills

Organizational skills

Time management

Prioritization

Written communication

Verbal communication

Interpersonal skills

Education

Diploma or degree in Business Administration

Tools

Microsoft Office Suite

Job description

The Executive Assistant reports to the General Manager and provides comprehensive administrative, operational, and strategic support to the General Manager, Hotel Manager, and extended Executive Committee. This role serves as the central coordination point for the Executive Office, ensuring seamless communication, impeccable organization, and elevated service delivery consistent with Fairmont's luxury standards. The Executive Assistant protects confidentiality, anticipates needs, and contributes to the effectiveness of the property's leadership team through polished communication, operational excellence, and exceptional guest and colleague engagement., Executive Office Administration & Strategic Support

Operational Coordination & Communication

• Serve as the liaison between the Executive Office and all internal departments, ensuring smooth communication and alignment on property-wide priorities
• Coordinate property meetings including agendas, minutes, logistics, and follow-up on outstanding action items
• Ensure the Executive Office remains organized, efficient, and reflective of Fairmont's luxury presentation standards

Guest, Owner & Stakeholder Relations

• Welcome and assist VIPs, owners, government officials, travel partners, and invited guests with professionalism and exceptional service
• Handle sensitive guest inquiries or complaints on behalf of the General Manager with urgency, empathy, and accuracy
• Prepare itineraries, schedules, and hospitality arrangements to support high-level visits, inspections, and special guests
• Represent the Executive Office at internal meetings, events, and communications as assigned

Project Management & Event Support

• Support planning and execution of executive events, leadership retreats, and property programs
• Coordinate logistics, budgets, timelines, and vendor communication for special projects and departmental needs
• Assist with brand-related initiatives, quality audits, and reopening milestones in collaboration with leadership teams

Culture, Brand & Heartist Engagement

• Ensure all messaging and documents produced by the Executive Office reflect the brand voice, service culture, and luxury positioning of Fairmont and Accor

Other Responsibilities

Perform other duties, tasks, and special assignments as required to support the General Manager, Executive Committee, and overall hotel operations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: Diploma or degree in Business Administration, Office Management, Hospitality, or related field preferred, Minimum 5 years of experience in executive-level administrative support, preferably within luxury hospitality

• Proven success managing complex schedules, confidential information, and multi-stakeholder communication
• Experience interacting with senior leadership, VIP clientele, and external partners is an asset

Competencies, Knowledge & Skills

• Exceptional organizational and time management skills with the ability to prioritize effectively
• Advanced proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word) and comfort with digital collaboration tools
• Outstanding written and verbal communication, including professional business correspondence and executive-level presentation formatting
• Strong interpersonal skills with the ability to build trust, collaborate across departments, and represent leadership with polish
• High attention to detail, accuracy, and brand alignment in all written and visual materials
• Ability to work independently, adapt quickly, and perform under pressure in a fast-paced, service-driven environment

Personal Attributes, Culture & Values

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Other Requirements

• Ability to maintain strict confidentiality and handle sensitive information with discretion
• Flexibility to work outside standard business hours based on operational or executive needs
• Professional appearance and demeanor consistent with Fairmont and Accor luxury brand standards

Fairmont Hotels & Resorts

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda's largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits.

Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

#BeLimitless, Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.

What's in it for you?

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Our Team & Working Environment

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.