Sales Support Executive

TieTalent; Poole; On-site; GBP 30,000 - 32,000; Full time

Job summary

Join a dynamic and growing team as a Sales Support Administrator in a family-run business. This role offers a fantastic opportunity for a proactive individual to support the Business Development Manager and sales team. You will play a crucial role in ensuring seamless administrative processes while enhancing customer interactions. With a supportive culture and opportunities for growth, this position is perfect for someone looking to make a real impact in a collaborative environment. If you thrive in a fast-paced setting and enjoy contributing to a team's success, this role is for you.

Benefits

Growth & Development Opportunities

Supportive Team Culture

Impact & Recognition

Qualifications

• Experience in sales support and administration is essential.
• Must be detail-oriented and able to manage multiple tasks.

Responsibilities

• Provide administrative support to the sales team.
• Manage customer data and generate performance reports.
• Resolve customer complaints and issues effectively.

Skills

Sales Process Understanding

Proactive Problem-Solving

Microsoft Excel

CRM Systems Proficiency

Organizational Skills

Communication Skills

Tools

MS Office

CRM Systems

ERP Systems

Job description

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About

Description

Location: Poole, Dorset, BH12 4TS Salary: £30,000 - £32,000 (negotiable based on experience) Working Hours: Monday – Friday, 8am – 5pm (Office-based)

We’re recruiting for a Sales Support Administrator to join a growing SME, family run business. This is a fantastic opportunity for a highly motivated, proactive individual to support a dynamic and growing team. You will provide vital support to the Business Development Manager and wider sales team, enabling them to focus on customer-facing activities while ensuring seamless administrative and operational processes.

Key Responsibilities

• Administrative Support: Assist the Business Development Manager and Account Managers with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery.
• Sales Process Management: Track and monitor the sales process from initial engagement through to ongoing account management. Ensure all necessary steps are documented and followed.
• Customer Account Review: Record and action items arising from customer account reviews and meetings. Resolve issues and queries quickly, collaborating with relevant departments when necessary.
• Reporting & Data Management: Maintain accurate customer data in CRM systems, monitor sales calls, visits, and pipeline, and generate performance reports for the Divisional Managing Director.
• Issue Resolution: Address customer complaints and issues, working closely with other departments to resolve problems such as product returns, late deliveries, or faulty products.
• Collaboration & Communication: Act as the go-to person for general inquiries, manage internal and external communications, and ensure customer interactions align with the company’s values and mission.
  
  

Essential Skills & Experience

• Proven Experience: Strong understanding of sales processes and experience working with sales teams.
• Proactive & Solution-Focused: Ability to work autonomously, take ownership of tasks, and proactively seek areas to add value to the team.
• Technical Skills: Proficiency in Microsoft Excel and other MS Office tools, with the ability to work confidently with CRM and ERP systems.
• Attention to Detail: Strong organisational skills, with a keen eye for detail and accuracy in all aspects of work.
• Problem-Solving: Experience in resolving customer issues and troubleshooting effectively.
• Relationship Building: Ability to develop strong relationships with both internal colleagues and external customers.
  
  

Requirements

What We’re Looking For:

• A self-motivated individual who can work independently but also enjoys being part of a collaborative team.
• An organised individual with a natural ability to manage multiple tasks and prioritise effectively.
• A proactive approach, seeking out opportunities to add value and make improvements.
• A strong communicator who is comfortable interacting with people at all levels, both written and verbal.
  
  

Why Join Us?

• Growth & Development: This role offers a great opportunity to develop your skills and career.
• Supportive Culture: Join a company with a fantastic team culture, where you’ll receive the support you need to thrive and progress.
• Impact & Recognition: Your work will directly contribute to the success of the team and the wider business.
  
  

To Apply

If you're ready to take on a role that will challenge you and offer real growth opportunities, submit your application today

Nice-to-have skills

• Microsoft Excel
• Poole, England
  
  

Work experience

• Administrative
• Business Developer / Sales Development Representative
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

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