Sales Support Executive

JR United Kingdom; Newport; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Sales Support Executive, where you will play a crucial role in enhancing customer experiences and supporting financial agreements. This hybrid position allows you to work flexibly while being part of a collaborative team that values your input. With a commitment to a positive working environment, you will have the opportunity to influence outcomes and share ideas. Enjoy a range of benefits including generous annual leave, private medical insurance options, and a supportive culture that embraces diversity and inclusion. If you are detail-oriented and passionate about customer service, this role is perfect for you.

Benefits

25 days annual leave plus bank holidays

Birthday day off

Optional Private Medical Insurance

Subsidised gym membership (£18.75/month)

Cycle to Work Scheme

Electric Car Scheme

Buy Annual Leave Scheme

Half-day seasonal shopping

Auto-enrolment pension (3% employer contribution)

Life Assurance (3x salary)

Qualifications

• Previous administration experience in Financial Services is required.
• Strong communication skills to liaise with clients and suppliers.

Responsibilities

• Manage communication between Relationship Directors and clients.
• Monitor customer accounts and assist as needed.
• Prepare payout documentation accurately.

Skills

Customer Service

Communication Skills

Attention to Detail

IT Literacy (Word, Excel, Outlook)

Administration Experience in Financial Services

Job description

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Propel Finance, established in 1996, provides flexible and accessible finance to SMEs across the UK. Over 20 years, it has grown to become one of the country's largest independent finance houses, delivering innovative finance solutions through teamwork and technology.

We are now seeking a Sales Support Executive to support our growth plans.

Our goal is to enhance our service, push boundaries, and create excellent customer experiences aligned with our values. Are you interested in being part of this?

As a Sales Support Executive, you will process financial agreements, supporting documents, and ensure outstanding customer service when liaising with suppliers and clients.

Role responsibilities:

1. Manage communication between Relationship Directors, Internal Account Managers, and their clients (Customers/Introducers/Suppliers).
2. Monitor customer accounts and assist Relationship Directors as needed.
3. Raise finance agreements such as Hire Purchase, Finance Lease, or Refinance.
4. Update systems with transaction details (calls, emails, internal communications).
5. Prepare payout documentation accurately, adhering to SLAs and compliance standards.
6. Send invoice requests to suppliers.
7. Provide excellent customer service.
8. Be IT literate (Word, Excel, Outlook).
9. Maintain attention to detail and accuracy.
10. Have previous administration experience in Financial Services.

Why work here?

We offer a positive working environment and are an ambitious company. Everyone can influence outcomes, share ideas, and be heard. It’s a collaborative workplace.

Propel embraces hybrid working with offices in Newport, London, and Manchester, plus a field-based sales team, ensuring close collaboration.

This role is hybrid, with 2 days per week in the Newport office, offering flexibility.

Benefits include:

• 25 days annual leave plus bank holidays
• Additional days after 5 years’ service
• Birthday day off
• Optional Private Medical Insurance
• Subsidised gym membership (£18.75/month)
• Cycle to Work Scheme
• Electric Car Scheme
• Buy Annual Leave Scheme
• Half-day seasonal shopping
• Auto-enrolment pension (3% employer contribution, eligibility applies)
• Life Assurance (3x salary)
• Company events and rewards

We are committed to workplace inclusion and are members of Stonewall’s Diversity Champions programme.

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