Sales Support Executive

Funding Circle; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Funding Circle as a Sales Support Executive to be the face of our customer operations team. You will ensure that small businesses receive exceptional support from application to payout while working closely with Account Managers and internal teams to enhance their experience.

Benefits

Private Medical Insurance

Dental Insurance

Health Cash Plan

Hybrid working

Learning & Development allowance

Flexible working hours

Cycle to Work scheme

Electric Car Scheme

Qualifications

• Experience in Sales Support ideally within Lending.
• Ability to manage multiple tasks efficiently.
• Strong organizational skills for optimal workflow.

Responsibilities

• Coordinate with customers for documentation.
• Liaise with internal teams for application tracking.
• Provide customer support throughout the funding process.

Skills

Organised

Customer service

Problem solving

Relationship building

Adaptability

Detail-oriented

Education

Experience in Sales Support or operations

Job description

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Description

Sales Support Executive

We are looking for a Sales Support Executive to join our Customer Operations team. This role sits within the Operations team umbrella and forms part of our Customer Operations team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.

Who are we?

We’re Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we’ve built a game-changing platform with cutting-edge data and technology that’s reshaping SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.

The role

As a Sales Support Executive, you’ll be working closely with Account Managers to support our customers throughout the Funding Circle journey from application to payout. You will be required to work closely with internal teams to become an expert in internal processes so that you can provide great customer service to customers.

• Coordinating with customers to obtain payout documentation needed to progress their application through the Funding Circle
• Liaise with internal teams to facilitate the application through the funnel
• Work closely with the sales team to ensure an excellent customer service is provided to the customer
• Build excellent individual relationships with internal teams to become an expert in our internal processes
• Maintain our own internal CRM and provide reporting to the team as required
• Proactively problem solve, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

What we’re looking for

• Experienced working in a Sales Support or operations capacity; ideally within Lending
• Flexible and prepared to try something different and adapt to change quickly
• Highly organised and able to organise your day and week to maximise your efficiency
• Competitive and results-oriented with a desire to work hard and deliver a high volume of work with high attention to detail
• Able to build and maintain long-lasting business relationships

At Funding Circle, we are committed to building diverse teams, so please apply even if your past experience doesn’t align perfectly with the requirements.

Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve, and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here:
• To see what our customers think, visit our Trustpilot page:
• And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together, and meet the needs of SME customers like no other.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

As a flexible-first employer, we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista-made coffee, and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps), access to a free Employee Assistance Programme, and free Digital GP for yourself and any children under 16.
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership, and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
• Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award-winning parental leave policies supporting parents through enhanced maternity, partner, and adoption leave, as well as additional leave for parental bereavement and fertility treatments.

Ready to make a difference? We’d love to hear from you.