Sales Support Coordinator

Real Recruitment; Belthorn; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading supplier of fire safety equipment in Blackburn is seeking a Sales Coordinator (Administrator) to manage customer enquiries and support operational teams. This full-time, office-based role offers a salary of up to £29,000 and various benefits including 25 days holiday and health cover after 12 months. Ideal for organised individuals with a passion for customer interaction and administration.

Benefits

25 days holiday plus bank holidays

Company Pension

Health Cover after 12 months

Onsite Parking

Good Transport Links

Qualifications

• Previous experience in sales coordination or customer service roles.
• Friendly communicator with a positive attitude.
• Confident on the phone making warm calls.
• Organised with multitasking abilities.
• Good knowledge of MS Office and order processing.

Responsibilities

• Act as a key point of contact for customer enquiries.
• Support the Business Development, Operations, and Warehousing Teams.
• Process orders accurately for a smooth customer experience.
• Maintain up-to-date sales records and assist with reporting.
• Coordinate stock and shipping across departments.
• Reach out to lapsed customers with a consultative approach.

Skills

Sales coordination

Customer service

Administration

Communication

MS Office

Tools

CRM systems

Job description

Overview

Real Recruitment are delighted to support a well-established supplier of fire safety equipment to recruit a positive, people-focused Sales Coordinator (Administrator) to join their friendly and collaborative team in Blackburn (BB1) on a full time, permanent basis.

Due to the nature of this position - it is a fully office based, with plenty of variety, responsibility, and the chance to make a real impact within a friendly and fast-paced team.

About The Company & Benefits

With over three decades of experience in the fire safety industry, they serve both UK and international markets, offering a wide range of high-quality fire safety products to trade based customers.

SALARY: upto £29,000 DOE

• 25 days holiday plus bank holidays
• Company Pension
• Health Cover (after 12 months)
• Onsite Parking
• Good Transport Links (Close to the hospital)

About The Role Of Sales Coordinator / Administrator

This isn\'t just a behind-the-scenes administration & coordination role, it\'s a dynamic, people-facing role where you\'ll be right at the heart of customer enquiries and operational coordination. In addition to handling customer calls, processing orders, and supporting the wider sales, operations and warehousing teams, there\'s also a great opportunity to reconnect with lapsed customers through light proactive outreach and even do a bit of mini-account management with lapsed customers who place orders with you.

A really diverse opportunity - Perfect for someone who enjoys connecting with customer\'s, identifying opportunities, and helping coordinate across the operational teams.

• Act as a key point of contact for customer enquiries, both inbound and outbound
• Supporting the Business Development, Operations and Warehousing Teams
• Process orders accurately and efficiently, ensuring a smooth customer experience
• Maintain up-to-date sales records and assist with regular reporting
• Liaise across departments to coordinate stock and shipping
• Reach out to lapsed or dormant customers - with a friendly, consultative approach
• Help ensure stock levels and inventory align with customer needs

Hours

Hours: Full Time - Monday to Friday

What You\'ll Bring

You\'ll be a confident, organised administrator, who enjoys connecting with customers - Whilst this isn\'t a direct sales role, the position offers an opportunity to account manage your own client base from proactive contact with lapsed or dormant customers - So you will bring positive energy to customer outreach, coupled with excellent administration and coordination skills.

• Previous experience in a sales coordination, sales administration, customer service, or admin support role
• A friendly communicator with a positive, upbeat attitude
• Confident on the phone - especially when making warm calls to dormant customers
• Organised, with the ability to multitask and prioritise effectively
• Good working knowledge of MS Office and order processing or CRM systems
• A team player who\'s also comfortable taking initiative and working independently
• Experience in the fire safety industry is a bonus, but not required

If you would like to learn more about this great opportunity, please apply and we will be in-touch to discuss