Sales Support Assistant (Energy) - Fixed Term Contract Leeds

ENGIE Group; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a Sales Support Assistant to enhance the efficiency of its Enterprise Sales team. This hybrid role involves managing administrative tasks, facilitating communication, and ensuring accurate documentation for gas and electricity quotes. The ideal candidate will possess strong Microsoft Office skills and a positive, adaptable approach to work. Join a collaborative environment where your contributions can significantly impact the energy sector's future. If you thrive in dynamic settings and are eager to make a difference, this is the perfect opportunity for you.

Benefits

Employer Pension Contribution

Professional Development Opportunities

Collaborative Work Environment

Hybrid Working Options

Qualifications

• Strong skills in Microsoft Office Suite are essential for this role.
• Prior experience in customer care or administration is beneficial.

Responsibilities

• Manage daily workflow and multiple email inboxes efficiently.
• Create and validate gas and electricity quote documentation accurately.
• Maintain excellent relationships with account managers and customers.

Skills

Microsoft Office Suite

Numeric Skills

Verbal Reasoning

Adaptability to New Systems

Issue Resolution

Education

High School Diploma

Bachelor's Degree (not a prerequisite)

Job description

Requisition ID: 41260

Location: Leeds, GB, LS12 1BE

Fixed term contract to end of December 2025

About ENGIE

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.

About the Role

We have a number of fixed term contract Sales Support Assistant opportunities. The Sales Support Assistant role is key in facilitating the efficient functioning of the Enterprise Sales team. The role demands a quick and accurate turn-around of information, data and documentation, a wide variety of responsibilities and a keen ability to manage constantly changing priorities.

The job holder will work alongside the Sales Account Managers covering all administrative elements of the sales process (pre and post sales).

If you are an excellent team player with strong Microsoft Office Suite skills, we would love to hear from you.

This is a Hybrid role assigned to our Leeds office where the successful candidate would be based two days a week. On offer is a competitive salary and benefits package and the chance to make a difference in the energy transition.

Key Responsibilities

• To self-organise and prioritise high levels of daily workflow with minimal supervision.
• To manage multiple email inboxes with high levels of efficiency.
• To set-up often complex and technical gas and electricity quotes within tight deadlines and to high levels of accuracy.
• To create and validate gas and electricity quote documentation in accordance with set guidelines.
• To frequently take responsibility for sending quotes to brokers and customers on behalf of the account managers.
• To take responsibility for booking and locking in accepted contracts within the correct parameters and ensuring profitability.
• To maintain via phone and email excellent working relationships with account managers, direct sales staff, brokers and customers.
• To update relevant systems with accurate contract and contact details.
• To issue post-sales communications and send signed contracts.
• To manage key processes like Objections and Complaints data gathering when required.
• To provide other ad-hoc support as and when required with internal and external queries and projects.
• Adherence to internal process and risk frameworks.
• Take ownership of process improvements and to work towards taking responsibility for an individual process.
• To assist in the testing and training of new systems and tools.

Knowledge and skills:

• Demonstrate good numeric and IT skills.
• Positive and flexible approach to work.
• Good verbal reasoning.
• Ability to adapt to new systems and processes.
• Ability to efficiently manage own workload.
• Ability to resolve issues.

Experience and qualifications

• Previous experience in customer care (not a prerequisite).
• Previous administrative experience.
• Previous industry experience (not a prerequisite).

Why ENGIE UK?

• Opportunity to make a significant impact on the future of energy supply.
• Collaborative and innovative work environment.
• Hybrid working options.
• Employer pension contribution.
• Commitment to professional development and growth.

How to Apply

At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. If you are a recent graduate and do not meet all the requirements listed above, we encourage you to apply. Your unique skills and experiences could be just what we need.

To apply, please submit your CV detailing your experience.

A short test in Microsoft Office suite applications will form part of the interview process for these roles.

Business Unit: GEMS

Division: GEMS - BP UK SUPPLY

Legal Entity: ENGIE POWER LIMITED

Contract Type: Fixed-Term

Job Type: Full - Time

Professional Experience: Skilled ( >3 experience <15 years)