Sales Support - Americas Team

Scott Dunn Ltd.; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Commission & bonuses

Private healthcare

Pension scheme

Staff travel insurance

Volunteer leave (3 days)

Season ticket loan

Job summary

Scott Dunn Ltd. in London is seeking a meticulous Sales Support specialist to back our Americas sales team, delivering flawless guest experiences from inquiry to post‑booking.

You will tailor holiday arrangements, organise excursions and dining, prepare detailed quotations, and help the team hit targets while maintaining the brand’s luxury service standards. This role provides a clear path to a Travel Consultant position and exposure to multi‑destination itineraries.

Qualifications

• Demonstrable attention to detail.
• Ability to work in a fast-paced sales environment.
• Comfortable working toward targets and KPIs.
• Strong organisational and communication skills.

Responsibilities

• Support Travel Consultant with flight changes and itineraries to ensure seamless holidays.
• Organise additional elements for holidays (excursions, restaurants, spa) in conjunction with Travel Consultant.
• Build and design tailored travel quotations for guests.
• Assist with guest communication pre- and post-booking to uphold luxury service standards.
• Conduct pre‑departure calls to review trip details and address questions.
• Conduct post‑trip calls and record feedback in the internal system.

Skills

Attention to detail

Sales mindset

Target driven

Deadline oriented

Luxury travel interest

Job description

Scott Dunn is an award-winning luxury tour operator creating tailor‑made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.

Role Purpose

As part of our Americas sales team supporting both Latin and North America, the Sales Support role will provide pivotal support across the guest booking journey; supporting delivery of team targets, ensuring our exemplary service standards are met, and adding luxurious finishing touches to the holidays. The role requires strong attention to detail and a keen eye for process execution. With potential of the position leading to a sales consultant role, it’s a great opportunity for someone looking to develop their career within the travel industry.

Responsibilities

• To be a core component of the team by dovetailing operational requirements with the Travel Consultant’s sales responsibilities, ensuring efficiency and accuracy
• Organise additional elements for the holiday such as excursions, restaurants, spa treatments in conjunction with the Travel Consultant
• Help build and design highly tailored travel quotations to deliver to guests
• Support team KPIs and targets by assisting with guest communication both pre and post booking of a luxury holiday
• Conduct pre‑departure calls, walking the guest through their trip and ensuring that all service‑related elements have been handled, and the guests’ questions have been answered
• Conduct post‑trip calls and clearly annotating feedback in our internal database, whilst effectively handling any issues that are raised
• Support the sales team handling guest complaints pre‑travel, or helping to resolve issues on the ground relating to complex multi‑destination itineraries
• Assist Travel Consultant with flight time changes, making the necessary itinerary adjustments to ensure the trip continues to work as a whole.
• Support the Travel Executive team in confirming all holiday arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
• Act as a second pair of eyes, spotting discrepancies and areas for possible error
• Ensure a timely collection of balances
• Obtain and accurately record all required information from guests on behalf of the Travel Consultants
• To attend supplier meetings and training to ensure total immersion in the destinations offered, including visiting countries as part of a familiarisation trip

Requirements

• Demonstrable attention to detail, ownership of accuracy
• An ability and desire to work in a fast‑paced sales environment
• To relish the challenge of working towards targets and team KPIs
• Ability to work to deadlines and prioritise effectively
• Understanding of luxury service and guest expectations
• Self‑motivated with a proactive and positive attitude
• Genuine passion for luxury travel would be beneficial
• A love of the Americas would be beneficial, with travel exposure being an advantage (not essential)

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office based in our London, Hammersmith office.

Why work for Scott Dunn

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30).
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards, alongside the opportunity to win a place at Flight Centre Travel Groups annual Global Gathering, we celebrate excellence in all forms.
• We provide you with a wide‑range of job and industry‑perks – We can offer you subsidised private healthcare, a contributory pension scheme, staff travel insurance, 3 days of paid volunteering leave, access to cycle to work and season ticket loan schemes, a dedicated in‑house team who are your source for exclusive industry discounts for personal and work‑related travel, as well as share options in Flight Centre Travel Group amongst much, much, more!

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. As part of our commitment to diversity, equality, and inclusion we are committed to ensuring our recruitment process is inclusive and recognises the value of differences.

Should you require any support or accommodations as it relates to our recruitment process, please contact [e-mail] for further information or alternative application processes to support your requirement.