Sales Support Agent

Anglian Home Improvements; Norwich; On-site; GBP 19,000 - 31,000; Full time

Benefits offered by this job

Performance bonus

Holiday entitlement 31 days (+2)

Birthday day off

Volunteer leave

Health & well-being benefits

Retail discounts

Employee purchase scheme

Job summary

Anglian Home Improvements is seeking a Sales Support Adviser for our Norwich call centre. The role focuses on following up on sales appointments and converting enquiries into bookings, sitting between customer service and sales skills.

Responsibilities include developing opportunities, handling outbound calls, and ensuring GDPR-compliant data; success hinges on exceeding targets and delivering excellent customer experiences.

Qualifications

• Proven success in a telesales role and the ability to close a sale.
• A passion for talking, rapport building and offering a great customer experience.
• Proven track record of meeting and exceeding sales targets and providing an excellent customer experience.
• Determination to succeed, be focused and remain motivated.
• Excellent communication skills to enhance sales values and conversion.

Responsibilities

• Developing and nurturing sales opportunities and negotiating a sale.
• Engaging with prospective customers that we have already engaged with.
• Negotiating a sale through outbound calls and overcoming objections.
• Maximising opportunities from existing leads for business growth.
• Achieving set sales performance targets through matching the right products and service to the prospective customer.
• Maintaining up to date product knowledge.
• Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation.

Skills

Telesales

Closing sales

Sales targets

Customer experience

Communication skills

Job description

At Anglian Home Improvements we are looking forSales Support Advisertsto support ourSales Support Contact Centrebased in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally.

The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative.

The role

• Developing and nurturing sales opportunities and negotiating a sale
• Engaging with prospective customers that we have already engaged with
• Negotiating a sale through outbound calls and overcoming objections
• Maximising opportunities from existing leads for business growth
• Achieving set sales performance targets through matching the right products and service to the prospective customer
• Maintaining up to date product knowledge
• Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

What We Need

• Proven success in a telesales role and the ability to be able to close a sale
• A passion for talking , rapport building and offering a great customer experience
• A proven track record of meeting and exceeding sales targets and providing an excellent customer experience.
• Determination to succeed, be focused and remain motivated
• Excellent communication skills to enhance sales values and conversion

What We Offer

• Competitive salary and performance related bonus with up to £31,119 per annum in earnings potential
• 31 days holiday, increasing to 33 days after 2 year’s service
• And additional paid day off for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Heavily discounted employee purchase scheme on all Company products

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website

Visas and immigration - GOV.UK . Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together†we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.