Sales Support Agent

International Medical Group; Cardiff; Hybrid; GBP 12,000 - 13,000; Part time

Job summary

A leading international medical insurance provider based in Cardiff is seeking a part-time Sales Support Agent. This role involves helping customers with travel insurance inquiries and processing payments. The ideal candidate will possess excellent communication skills and a keen attention to detail. Enjoy flexible working, a competitive salary, and generous holiday benefits. If you're excited about customer service and want to grow within a supportive team, apply now!

Benefits

Flexible hybrid/remote working

22 days holiday + 9 bank holidays (pro rata)

Birthday and Christmas Eve off

Summer & Christmas parties

Employee recognition awards

Qualifications

• Excellent interpersonal skills for customer interactions.
• Detail-oriented mindset for processing payments and quotes.
• Ability to work in fast-paced environments.

Responsibilities

• Deliver first-class support to customers over the phone.
• Match clients with suitable insurance products.
• Process payments using advanced call systems.
• Contribute to revenue by securing policies.
• Support inbox and live chat duties.

Skills

Excellent written & verbal communication skills

Sharp attention to detail

Service-oriented mindset

Confidence working independently

Previous experience in call centres or live chat

Job description

Join IMG – Where Your Potential Meets Purpose

We’re excited to welcome a Sales Support Agent to our team at IMG—one of the world’s leading international medical insurance providers. This is a temporary, part-time opportunity (20 hours/week) based out of our Cardiff office, with hybrid or fully remote working options available. You’ll work weekday mornings or afternoons for a 2-month contract, earning a competitive salary between £12,698.40 and £13,000.00.

The Role: Make Every Call Count

As a Sales Support Agent, you’ll be the friendly first voice for customers looking for travel insurance—handling new quote enquiries, renewals, and payment processing with professionalism and precision.

• Deliver first-class support to customers over the phone

• Match clients with the best insurance products for their needs

• Securely process card payments using our advanced call system

• Contribute to revenue growth with every successful policy

• Support inbox and live chat duties to enhance service reach

About IMG: Global Reach, Local Heart

We help individuals, families, and corporations worldwide stay protected and prepared. From vacationers to expats, frequent flyers to dual residents—our clients count on us for global peace of mind. With 24/7 support from our UK-based operations centre, we handle everything from overseas emergencies to everyday claims like lost luggage.

Why This Role Rocks

Whether you’re just launching your career or reigniting your passion for customer service, you’ll thrive in our supportive, high-energy environment. This isn’t just a job—it’s the doorway to endless possibility.

• Grow your skills in a fast-moving, people-first industry

• Work with one of the most experienced and innovative insurance teams in the country

• Be part of a culture that believes in promotion from within

What We’re Looking For

• Excellent written & verbal communication skills

• Sharp attention to detail and service-oriented mindset

• Confidence working independently and as part of a team

• Previous experience in call centres, admin or live chat is a bonus

Perks & Benefits

• Flexible hybrid/remote working

• 22 days holiday + 9 bank holidays (pro rata)—grows to 30 days!

• Day off for your birthday and Christmas Eve

• Summer & Christmas parties and surprise perks like concert tickets

• Employee recognition awards and career development support

If you're ready to step into a dynamic role where every interaction makes a difference, we’d love to hear from you. Let's build something great together at IMG.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.