Sales Support Advisor - Maternity Cover

Firmus Energy; Newtownabbey; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working after training

Up to 15% performance bonus

Private medical cover

Enhanced pension plan

Life assurance

Group income protection

Enhanced maternity benefits

Recognition programs

Free on-site parking

Electric car charging points

Job summary

firmus energy in Northern Ireland is seeking a Sales Support Advisor for a 12-month fixed-term maternity cover. You will assist the Sales Support Team in onboarding new customers, respond to emails and queries, and provide administrative support to the wider sales function.

The role involves handling the switching process, engaging with network operators, and ensuring timely, accurate data. Hybrid work available after training.

Qualifications

• Experience in a regulated utility or similar sector is essential.
• Proficient IT literacy including MS Office applications.
• Solid understanding of regulatory procedures and market rules.

Responsibilities

• Assist with administration tasks and processing switching requests.
• Monitor switch progress and coordinate with operators and suppliers.
• Resolve objections and data mismatches in the switch process.
• Communicate with customers and internal teams to gather required information.
• Ensure compliance with market procedures and data protection requirements.
• Identify process improvements to reduce delays and enhance experience.
• Support audits and compliance reporting and monitor timelines.

Skills

Regulated industry experience

IT proficiency

Regulatory knowledge

Strong communicator

Time management

Team collaboration

Education

5 GCSEs incl. Math & English

Tools

MS Office

Job description

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

We are seeking aSales Support Advisor on a 12-month fixed-term contract to provide maternity cover within our Sales Team. Reporting to the Sales Support Team Lead, the successful candidate will play a key role in delivering a smooth and efficient onboarding experience for new customers, responding to emails and queries, and providing administrative support to the wider sales function.

Working closely with various internal departments, the successful candidate will help ensure the timely completion of the customer switching process and create a positive first impression that supports long-term customer success.

Role Responsibilities

• Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
• Monitor switch progress through internal systems. Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
• Investigate and resolve objections, rejections and exceptions arising during the switch process.
• Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
• Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
• Ensure compliance with regulations and market procedures and data protection requirements.
• Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
• Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
• Deliver a professional, accurate and helpful customer experience throughout the switching journey.

Ability tocommunicate clearly and professionally across multiple channels (email, phone, internal systems)

Experience Requirements

• Previous experience working in a regulated utility business
• Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English
• Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
• Flexibility required with an ability to excel in a pressurised working environment
• Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals
• Familiarity with regulatory frameworks or industry standards
• Previous experience in a sales advisor role
• Enhanced annual leave
• Up to 15% performance bonus
• Hybrid working after training
• Private medical cover
• Enhanced pension plan
• Life assurance
• Group income protection
• Enhanced maternity benefits
• Recognition programs

On-Site Facilities

• Free on-site parking
• Electric car charging points
• New modern office space
• High tech work stations

firmus energy(supply) is Northern Ireland’s leadingnatural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Our office is located in Mallusk, Northern Ireland.

The application deadline for this role is September 14, 2026