SALES SUPPORT ADVISOR

Talent Sure Recruitment Limited; Verwood; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A recruitment agency is seeking a Sales Support Advisor in Verwood. This role involves processing orders, creating quotations, and handling customer queries. Ideal for someone with excellent communication skills and attention to detail, offering a hybrid working model after training. The position includes competitive salary, bonus scheme, and benefits such as health plans and holiday entitlements.

Benefits

Competitive salary and yearly bonus scheme

26 days of holiday plus bank holidays

Opportunity to earn additional long service days

Salary sacrifice schemes for cycle to work and electric vehicles

Free on-site parking

Health shield Healthcare cash plan

Free will writing service

Qualifications

• Passionate and organised individual with excellent communication skills.
• Attention to detail and accuracy in processing orders.
• Flexibility to work in a team and provide customer service.

Responsibilities

• Process orders from new and existing customers.
• Create quotations based on customer requirements.
• Handle incoming telephone calls and webchats.
• Maintain accurate records on the company database.
• Provide relevant information to customers regarding their orders.
• Optimise sales by promoting promotional activities.
• Perform any ad hoc duties as required.

Skills

Excellent telephone manner

Strong written communication skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Proficiency in Microsoft Teams

Attention to detail

Flexibility in providing professional customer service

Organised and reliable

Tools

AX2012

Job description

Overview

Location: Hybrid, Verwood

Hours: 39.5 hours per week (Mon - Thu 8:30am - 5pm; Fri 8:30am - 4pm)

Salary: £25,880

About our client

Our client is a key part of a leading international group in the supply of industrial, commercial, and office equipment. With a presence in 17 countries and an extensive product catalogue of over 50,000 items, they are a well-established and trusted business partner to companies across the UK.

The Role - Sales Support Advisor

We are looking for a passionate and organised Sales Support Advisor to join our client's team in Verwood. Reporting to the Sales Support Team Leader, you will be crucial in delivering excellent service to both new and existing customers. Your main focus will be on processing orders and creating quotations quickly and accurately, while also acting as a key point of contact for customer queries.

This is a fantastic opportunity for someone with great communication skills and attention to detail, who wants to be part of a supportive team and a global business. The role offers a hybrid working model, with three days from home once training is complete.

Responsibilities

• Process orders from new and existing customers.
• Create quotations based on customer requirements.
• Handle incoming telephone calls and webchats from customers.
• Maintain accurate and up-to-date records on the company database.
• Provide relevant information to customers regarding their orders.
• Optimise sales by being aware of and promoting any promotional activities.
• Perform any ad hoc duties as required.

What We're Looking For

• An excellent telephone manner and strong written communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.
• Attention to detail, accuracy, and the flexibility to provide professional customer service.
• An organised and reliable team player.
• Knowledge of AX2012 would be advantageous, but full training will be provided.

The Perks

• Competitive salary and yearly bonus scheme.
• 26 days of holiday plus bank holidays, with the opportunity to earn additional long service days.
• Hybrid working model.
• Opportunity to progress within the role.
• Salary sacrifice schemes for cycle to work and electric vehicles.
• Free on-site parking.
• Health shield Healthcare cash plan upon joining and a free will writing service