Sales Support Advisor

One Utility Bill; Newcastle upon Tyne; Hybrid; GBP 24,000; Full time

Job summary

An innovative tech business is seeking a Sales Support Assistant to join their dynamic Growth teams. This role offers a unique hybrid experience, balancing administrative tasks with frontline customer interaction to enhance the customer journey. You'll be integral in supporting both B2B and B2C efforts, ensuring smooth operations and contributing to team success. With a focus on collaboration and improvement, this is an exciting opportunity to make a real impact in a supportive environment. Join a company that values community engagement and personal development, and enjoy a vibrant workplace culture while helping customers navigate their utility needs.

Benefits

25 days holiday plus buy/sell option

Employee discounts platform

Monthly team activities

Pension plan

Employee assistance programme

Paid volunteering day

Access to private GP and counselling services

Free mortgage advice

Qualifications

• Strong communication skills are essential for interacting with customers.
• Ability to multi-task and prioritize tasks effectively.

Responsibilities

• Support B2C and B2B teams in achieving sales targets.
• Conduct reporting and analysis to guide decision-making.
• Address customer queries via multiple channels.

Skills

Verbal communication

Written communication

Multi-tasking

Problem-solving

Adaptability

Resilience

Job description

Sales Support Assistant | Full Time

£23,796 per annum

The Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!

You will support our B2C Sales teams, Partnerships team, and Marketing team in a wide range of tasks, so being able to drop and roll is essential.

A little bit about us

We are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It’s a game-changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you'll be doing?

Working closely with, and reporting into the Sales Support Team Leader, you will be responsible for a wide range of duties that will contribute to the day-to-day functioning and success of our Growth teams.

This role is unique in its hybrid nature, where you are managing the admin & back end, but also on the frontline with our current and soon-to-be customers, to ensure they have the best experience as they move through the complete customer journey. Your tasks will range from supporting and servicing both our B2B letting agent customers, as well as our B2C rental and homeowner customers while understanding how as a business we identify, attract, and convert leads to sales.

You will gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience. As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported and overall business growth.

Some of the things you can expect in this role:

• Completion of weekly and monthly reporting
• Conducting analysis of reporting to guide decision making
• Addressing queries and issues from letting agents via phone, email, and live chat
• Monitoring customer self-sign ups to process sales and contribute to our B2C Sales targets
• Contacting inbound leads who have added card details to progress them to package completion
• Liaise with and support our Growth Leaders to work towards our business and team goals
• Validation of sales to ensure quality and improve customer experience
• Put forward ideas and suggestions for process improvements and efficiency gains
• Drop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required
• Supporting on projects across the Growth teams
• Own difficult Meter Issues in the funnel and work with teams and suppliers to resolve in a timely manner for our customers
• Complete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products
• Liaise with suppliers and letting agents to resolve issues with utility registration
• Work within SLA’s and manage your time efficiently across your projects

A little bit about you
If the list below describes you, make sure you hit apply!

• Strong verbal and written communication skills are essential
• Confident phone manner
• Ability to multi-task and move between tasks using prioritisation
• Must be self-motivated and have a positive attitude
• Problem-solving skills
• Resilience, understanding, patience, and empathy
• Adaptable and a fast learner
  

What you’ll get from us

You can expect a salary of £23,796 per annum plus an uplift each year to say thanks

25 days holiday each year, plus the option to buy or sell 5 days.

Access to our employee discounts platform, Magpie

Team activities every month, a pension for your old age, office perks, an employee assistance programme, the loveliest company culture in the North East, and oodles of opportunity to learn and develop your craft.

A paid volunteering day with our chosen charities or a charity close to your heart.

Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits.

Free independent mortgage advice from Charles Cameron & Associates.

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats.

Next steps

Click apply with your most up-to-date CV and a couple of sentences on why you think you’d be a great fit in our Sales Support Assistant role.

The shift pattern for this team will be Monday to Friday 9-5pm or 10-6pm on a weekly rotation, and a Saturday expected in rotation, usually 1 in 4, subject to business needs.