Sales Support Advisor

Lookers; Harrogate; Hybrid; GBP 25,000; Full time

Job summary

An established industry player is seeking a Sales Support Advisor to join their dynamic team in Harrogate. This role offers the opportunity to work in a hybrid environment, collaborating closely with Fleet Account Managers and the Sales Support team. You'll be responsible for managing vehicle orders, maintaining customer records, and delivering exceptional service to clients. With a commitment to employee development and a competitive benefits package, this position is perfect for a confident, organized individual eager to make a difference in a supportive and thriving workplace. Join a company that values your contributions and fosters career growth!

Benefits

Enhanced holidays that increase with service

Eligibility to join car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health - 24/7 support

Enhanced paid maternity leave

Enhanced paid paternity leave

Enhanced paid adoption leave

Commission or bonus potential

Qualifications

• Confident and organized with excellent communication skills.
• IT literate and experienced in using computer databases.

Responsibilities

• Support in managing and ordering vehicles for customers.
• Ensure customer records are complete and up to date.
• Provide high-level customer service to Group Fleet customers.

Skills

Communication Skills

Organizational Skills

IT Literacy

Tools

Internal Fleet Management System

Computer Databases

Job description

OTE

Overview

Location: Lookers Vehicle Solutions, Harrogate

Contract type: Permanent, hybrid working (2 days per week in the office)

Hours: Monday- Friday; 09:00-17:30

Salary: £25,150 OTE including £1000 bonus

We are happy to announce we have a Sales Support Advisor role available based at our Group Fleet office in Harrogate. This is a hybrid working post.

This is an interesting, varied role, working alongside Fleet Account Managers and the wider Sales Support Advisor team in providing a professional and efficient service to Group Fleet customers.

Joining a team of 11, and reporting to our fantastic Team Leader, Terry Criscuolo, who will give you everything you need to flourish in this role.

Responsibilities

• Support in the management and ordering of vehicles for customers
• Use the internal fleet management system and comply with the laid down procedures when processing and managing customer orders
• Ensure, together with the Account Manager and other Sales Support Advisors, that all customer records/databases are complete and up to date
• Deal with internal and external queries in a pro-active and professional manner
• Ensure the highest level of customer service is provided to Group Fleet customers

Qualifications

We would like you to be confident, organised and excellent at communicating! The ideal candidate will be IT literate and confident using computer databases.

About Us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people, so we offer an industry-leading benefits package.

This includes competitive basic salaries plus:

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles, additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving licence check.