Sales Support Administrator Shred-it

Stericycle; Sale; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

SteriCares employee support fund

Stericycle University

Job summary

Stericycle is seeking a Sales Support Administrator in the Sale, Manchester area to handle after-sales care and provide customer-facing and administrative support. You will work within a team with defined accountabilities to ensure smooth delivery of services and customer satisfaction.

Responsibilities include handling high volumes of calls, updating CRM, generating leads, data cleansing, and providing timely, accurate communications.

Qualifications

• Previous experience in a sales support / customer service role preferred.
• Computer literate, proficient in MS Office products including Word, Excel and Outlook.
• Proficient in CRM, (Salesforce and SAP preferred).
• Strong organisational and interpersonal skills.
• Excellent business communication skills required.
• Excellent follow-up skills for timely, consistent follow-up with outstanding accounts.
• High level of professionalism when working with customers.
• Proficiency in basic math and accounting skills.

Responsibilities

• Carry out a high volume of outbound telephone calls to customers who have agreed services.
• Answer incoming telephone calls and ensure appropriate action is taken relative to each call.
• Meet/exceed productivity and activity targets set out in annual Performance Agreement.
• Ensure that all customers are satisfied and are courteously treated.
• Record all customer interaction accurately in CRM system.
• Investigate any after sales issues and agree appropriate resolution.
• Lead generation, data cleansing and data sourcing.
• Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied.
• Prepare all communications and documentation to a satisfactory, accurate and timely standard
• Monitor, order and/or replace office supplies inventory as needed.
• Assist in any ad hoc tasks that may be required from time to time.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Education

University/college education or equivalent experience

Tools

MS Office

CRM (Salesforce)

SAP

Job description

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Job Function: Sales Support

Career Area: Sales & Marketing

Posting Location: Sale, Manchester

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

The Sales Support Administrator will be responsible for all aspects of after sales care; providing customer-facing and administration support to ensure the efficient and smooth running of services agreed. Working as part of a team with individual accountability in defined areas, this position deals with all responsibilities in a highly customer focused way, interacting and collaborating daily with internal and external customers. Defined accountabilities and objectives will be agreed as part of the Performance Agreement (PA) process.

Key Job Activities:

Carry out a high volume of outbound telephone calls to customers who have agreed services.

Answer incoming telephone calls and ensure appropriate action is taken relative to each call.

Meet/exceed productivity and activity targets set out in annual Performance Agreement.

Ensure that all customers are satisfied and are courteously treated.

Record all customer interaction accurately in CRM system.

Investigate any after sales issues and agree appropriate resolution.

Lead generation, data cleansing and data sourcing.

Carry all customer service inquiries to their conclusion; an issue is not complete until the customer/caller is satisfied.

Prepare all communications and documentation to a satisfactory, accurate and timely standard

Monitor, order and/or replace office supplies inventory as needed.

Assist in any ad hoc tasks that may be required from time to time.

Education:

University/college education or equivalent experience.

Experience (EMEAA):

Previous experience in a sales support / customer service role preferred

Computer literate, proficient in MS Office products including Word, Excel and Outlook

Proficient in CRM, (Salesforce and SAP preferred)

Strong organisational and interpersonal skills

Excellent business communication skills required

Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts

High level of professionalism while working with customers

Proficiency in basic math and accounting skills

Results oriented

Detail oriented

Temperament to work in a multi-task, fast-paced, deadline-oriented environment, with a proven record of success

Must be reliable, accountable and be able to work with minimal supervision

Certifications and/or Licenses:

Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.