Sales Support Administrator / Customer Services

Austin Fraser; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run business based in Stoke on Trent is seeking a Sales Support professional to assist with customer service, administration, and sales-related tasks. The role involves responding to customer inquiries, processing orders and returns, and maintaining customer records. Experience in sales support or customer service is highly valued, and full training will be provided on their unique product. Salary is negotiable based on experience.

Qualifications

• Proficient in customer communication via phone and email.
• Strong computer literacy is essential.
• Experience in sales support/admin/customer services is preferred.

Responsibilities

• Answer questions from prospective customers about online/telephone purchases.
• Track orders and resolve shipping delays for customers.
• Process customer sales, refunds, and returns.
• Maintain and update customer records.

Skills

Communication skills

Customer service

Computer Literacy

Tools

Sage

Microsoft Outlook

Job description

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DateAdded: Sat 26/07/2025

We are a small familly run Business based in the Stoke on Trent area. We are looking for a new person to join our Team helping with sales, customer services, admin, customer contact. Sales Support duties and responsibilities: * Answering questions from prospective customers about online/telephone purchase process * Tracking orders and investigating shipping delays for customers waiting on products * Answering questions from existing customers with faulty or unwanted products * Processing customer sales, refunds and returns * Updating customer records *Making follow-up contact to check on customer satisfaction * processing invoices * Taking payments * Liasing with engineering department and customers. Essential Experience Required: * The ability to speak to customers over the phone and email * A high standard of communication skills * Computer Literate Desired but not essential: * Sales support / Admin background * Sage, Microsoft Outlook * Background in telecomms * Experience in using portals * Interest in Electronics Full training on our unique product is provided by the company, however we are looking for someone with experience in the sales support/admin/customer services side. Salary is negotiable dependent on experience