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Sales Support Administrator

South West Recruitment

Verwood

On-site

GBP 25,000 - 30,000

Full time

18 days ago

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Job summary

A leading recruitment firm is seeking a Sales Support Administrator to join their customer support team. The role involves processing orders, creating quotations, and ensuring excellent service to customers. Familiarity with Microsoft tools is important, along with strong communication and organizational skills.

Benefits

26 days holiday
Bank holidays
Long service days
Hybrid working
Healthcare

Qualifications

  • Skills in Microsoft Office Suite (Word, Excel, Outlook, Teams) are essential.
  • Excellent communication skills, both oral and written, are required.
  • Attention to detail and flexibility in customer service are necessary.

Responsibilities

  • Process orders from customers efficiently and accurately.
  • Create quotations based on customer requirements.
  • Provide information to customers regarding their orders.

Skills

Telephone manners
Written communication skills
Attention to detail
Customer service flexibility
Team player
Organizational skills
Energy and enthusiasm

Tools

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
AX2012

Job description

We are seeking a Sales Support Administrator to join a busy customer support team. The company is a leader in supplying industrial, commercial, and office equipment to businesses for over 50 years.

Hours

Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm

The Role

Reporting to the Sales Support Team Leader, you will deliver excellent service to internal and external customers, ensuring orders and quotations are processed quickly and accurately.

Key Responsibilities
  1. Process orders from new and existing customers
  2. Create quotations for customers based on their requirements
  3. Receive incoming telephone calls and webchats from customers
  4. Update and maintain accurate records on our database
  5. Provide relevant information to customers regarding their orders
  6. Be aware of promotional activities to optimize sales
  7. Perform ad hoc duties as required
Competencies Required
  1. Excellent telephone manner and written communication skills
  2. Proficiency in Microsoft Word, Excel, Outlook, and Teams
  3. Attention to detail, accuracy, and flexibility in customer service
  4. Organized and reliable team player
  5. Knowledge of AX2012 (training provided) is advantageous
Candidate Profile
  1. Team player and good listener
  2. Ability to share success and support team members
  3. Optimistic and professional attitude
  4. Confident in dealing with customers
  5. High standards of communication skills
  6. Energetic, enthusiastic, well-organized, and reliable
  7. Benefits include 26 days holiday, bank holidays, long service days, hybrid working, schemes, parking, healthcare, and more
Application

To apply, please submit your latest CV. We will be in touch in due course.

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