Sales Support Administrator

Are you an experienced administrator with a background in providing a high level of sales and customer service support to a wide range of corporate and private clients? Do you build rapport easily with internal and external customers, providing timely and accurate information relating to deliveries, pricing and warranty issues? Does a fast paced, autonomous and varied role interest you? Then this role may well be the one you are looking for!

Who are TVS Interfleet?

We have unified the UK's foremost vehicle components business (SB Components), concrete mixer supplier (McPhee), the leading provider of blowers (Priden) and tipper experts (Wilcox), making it simpler to manage our customer's fleet bodybuilding needs with one supplier.

We are proud of the culture and company we have built over 30 years. And we have grown a lot recently, adding value to our industry and employee experience by bettering our business structure and creating a bold new identity.

Today we employ over 375 people in our technologically advanced facilities, but that does not mean we have lost our friendly, agile company spirit.

Now, more than ever, it is an exciting time to join TVS Interfleet.

What is the role?

As Sales Support Administrator, your role will be to support the sales department in all aspects of sales and customer requirement. The job holder will be responsible for the end-to-end completion of the sales process and will also support the warranty and service function within the business. From taking the initial call from the customer, to entering sales orders onto the system, to following up on parts deliveries and booking on inbound materials deliveries, you will be the focal point of our busy sales function. All this must be achieved whilst offering outstanding customer service to new and existing customers.

What are the Duties and Responsibilities:

1. Keep Sales job book in order and up to date.
2. Take telephone enquiries and pass them to the most appropriate person to deal with the enquiry.
3. Customers will call with complaints/warranty issues. Direct to the sale executive or warranty/service manager. Ensure these are followed up.
4. Prepare statistical data on enquiries, sales and customer complaints.
5. Update the business on chassis delivery timescales.
6. Update customers on the progress of orders so that finances can be put in place for the vehicles completion.
7. Chase dealer sales personnel where appropriate for chassis CoC certificates.
8. Issue sales paperwork processes the job folder.
9. Cross reference chassis information to sales information before moving to engineering. Ensuring issued sales paperwork is correct and reflects what is being delivered.
10. Covering reception with lunch and holiday cover when required.
11. Preparing the sales pack ready for the sales meeting every quarter.
12. Booking new rigid chassis paperwork on the system and labelling the keys.
13. Help move the department forward on other projects to speed up the process.

What qualifications or experience will you need?

Ideally you will 2-3 years of experience in a similar role, and be able to demonstrate a high level of knowledge on sales processes used in previous positions. You will need to be highly proficient in a variety of IT systems, mainly the Microsoft suite of products, but some bespoke and finance-based packages are used in the role, training is given, but some experience is necessary. Strong interpersonal skills aligned with core values of delivering on customer expectations are key to being successful in this role.

What is the package?

1. A competitive salary commensurate with experience.
2. 23 days holiday a year plus bank holidays.
3. Maternity and Paternity paid leave.
4. Medicash medical benefits.
5. Employee Assistance Programmes.
6. Life Insurance.
7. The People's Pension.

If you are interested in this fantastic opportunity, simply brush off your cv and hit apply.