Sales Support Administrator

A Deeper Understanding; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider is seeking a motivated Account Manager to support sales efforts by providing essential pre and post-sales service. In this role, you'll collaborate with clients and internal teams to ensure smooth order processing and excellent customer experiences. Ideal candidates will have strong communication skills and a keen interest in technology. Enjoy a fast-paced work environment, ample learning opportunities, and benefits like a workplace pension and paid volunteering days.

Benefits

Workplace pension after 3 months

25 days holiday

Paid volunteering days

Free on-site parking

Training and development opportunities

Qualifications

• Strong interest in technology applications in business.
• Excellent verbal and written communication skills.
• Ability to build rapport with customers and colleagues.

Responsibilities

• Provide pre and post-sales support to ensure seamless customer experiences.
• Act as a key contact and ensure orders are processed accurately.
• Engage with clients to gather feedback and provide solutions.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Attention to detail

Ability to multitask

Initiative

Job description

Are you a tech enthusiast with a hunger for success and a passion for customer service? Do you dream of growing your career in the dynamic world of technology ? If you're ready to take the next step and forge a path towards becoming an accomplished Account Manager, then we want to hear from you!

We are looking for a number of Sales Support colleagues to work with our UK and Global market as well as the French and German markets so applications are also welcome from candidates who are fluent in either or both of these languages.

This is an exciting time to join a growing and thriving business as we expand our offices into Germany and the U.S.

Role And Responsibilities

• Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences.
• Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs.
• Engage with clients to gather feedback, address inquiries, and provide solutions.
• Maintain accurate and up-to-date records of customer interactions in our CRM system.
• Ensure compliance with internal best practice processes.
• Work in collaboration with internal departments such as finance, logistics, sales and purchasing.
• To undertake additional duties that may be required from time to time.
  
  

Skills Required

• A strong interest in technology and its applications in businesses.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Highly organized with a keen attention to detail.
• Ambition and drive to excel in a sales-oriented career. Strong organisational skills with excellent attention to detail
• Quick thinker, methodical with the ability to multitask and prioritise work
• Problem solving and identifying the route cause for continuous improvement
• Ability to work well as part of a team and the ability on your own to work using initiative to problem solve.
  
  

What You Can Expect From Us

• A fast-paced and fun working environment
• A place where you can learn and your opinion is valued
• Workplace pension after 3 months service
• 25 days holiday (excluding bank holidays)
• Paid Volunteering Days
• Free on-site parking at Cheshire office
• Training and development
  
  

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