Sales Support Administrator

International Medical Group; Cardiff; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

A leading medical insurance provider in Cardiff is seeking a Sales Support Administrator to provide exceptional customer service in a fast-paced environment. The role offers a competitive salary of £23,500 to £24,000 and includes hybrid working options along with various benefits. Ideal candidates will have strong communication skills and attention to detail.

Benefits

Flexible hybrid working

22 days holiday + 9 bank holidays

Day off for your birthday and Christmas Eve

Summer & Christmas parties

Employee recognition awards

Qualifications

• Previous experience in call centres, admin or live chat is a bonus.

Responsibilities

• Deliver first-class support to customers over the phone.
• Match clients with the best insurance products for their needs.
• Securely process card payments using our advanced call system.
• Contribute to revenue growth with every successful policy.
• Support inbox and live chat duties to enhance service reach.

Skills

Excellent written & verbal communication skills

Sharp attention to detail

Confidence working independently

Teamwork

Job description

Join IMG – Where Your Potential Meets Purpose

We’re excited to welcome a Sales Support Administratorto our team at IMG—one of the world’s leading international medical insurance providers. This is a Permanent, full-time opportunity (40 hours/week) based out of our Cardiff office, with hybrid working options available. Earning a competitive salary between £23,500.00 and £24,000.00 ..

The Role: Make Every Call Count

As a Sales Support Agent, you’ll be the friendly first voice for customers looking for travel insurance—handling new quote enquiries, renewals, and payment processing with professionalism and precision.

• Deliver first-class support to customers over the phone

• Match clients with the best insurance products for their needs

• Securely process card payments using our advanced call system

• Contribute to revenue growth with every successful policy

• Support inbox and live chat duties to enhance service reach

About IMG: Global Reach, Local Heart

We help individuals, families, and corporations worldwide stay protected and prepared. From vacationers to expats, frequent flyers to dual residents—our clients count on us for global peace of mind. With 24/7 support from our UK-based operations centre, we handle everything from overseas emergencies to everyday claims like lost luggage.

Why This Role Rocks

Whether you’re just launching your career or reigniting your passion for customer service, you’ll thrive in our supportive, high-energy environment. This isn’t just a job—it’s the doorway to endless possibility.

• Grow your skills in a fast-moving, people-first industry

• Work with one of the most experienced and innovative insurance teams in the country

• Be part of a culture that believes in promotion from within

What We’re Looking For

• Excellent written & verbal communication skills

• Sharp attention to detail and service-oriented mindset

• Confidence working independently and as part of a team

• Previous experience in call centres, admin or live chat is a bonus

Perks & Benefits

• Flexible hybridworking

• 22 days holiday + 9 bank holidays—grows to 30 days!

• Day off for your birthday and Christmas Eve

• Summer & Christmas parties and surprise perks like concert tickets

• Employee recognition awards and career development support

If you're ready to step into a dynamic role where every interaction makes a difference, we’d love to hear from you. Let's build something great together at IMG.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.