Sales Support

Rafferty Resourcing; Waterlooville; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading engineering business as a Sales Support professional. You will manage customer orders, prepare quotations, and help maintain strong client relationships in a supportive and stable work environment. This role offers excellent job security, a supportive culture, and opportunities for long-term growth.

Benefits

Life insurance & 5% company pension contribution

Increased holiday entitlement with service

Business casual Fridays

Flexible holiday options

Employee Assistance Programme

Discount shopping scheme via Perks at Work

An additional day off for your birthday

Opportunity to accrue hours for an early finish on Fridays

Structured onboarding and training

Outstanding job security

Qualifications

• Experience in sales administration or order processing is essential.
• Confident handling numerical tasks including pricing and data.
• Professional phone manner for handling customer inquiries.

Responsibilities

• Managing incoming customer orders and enquiries.
• Preparing and issuing accurate quotations.
• Maintaining regular contact with existing customers.

Skills

Sales administration

Customer account management

Numeracy skills

Professional communication

Organised and proactive

Education

GCSEs in Maths and English

Job description

Sales Support
Location: Waterlooville
Type: Full Time, Permanent
Hours: Office-based, Monday to Friday 9:00am to5:00pm

Have you previously worked in aSales Support role and arelooking to join a successful and growing engineering business? If you're confident working with numbers, have a background in sales administration or order processing, and enjoy building strong relationships with business customers, this could be the perfect opportunity for you.

This is a fantastic chance to join a company known for its supportive culture, excellent staff retention, and commitment to customer satisfaction. You'll play a key role in managing new and existing customer orders, preparing quotations, and maintaining regular contact with clients to ensure everything runs smoothly.

The Role:

• Managing incoming customer orders and enquiries from business clients

• Preparing and issuing accurate quotations based on specifications

• Negotiating pricing and terms when required, within company guidelines
• Processing and tracking orders from start to finish with precision and care
• Maintaining regular contact with existing customers to build strong, ongoing relationships
• Reaching out to customers who haven't ordered in a while, identifying opportunities to re-engage
• Liaising with warehouse, logistics, and other internal teams to ensure timely fulfilment
• Confidently working with numbers on a daily basis, including pricing, order quantities, and calculations
• Resolving customer issues efficiently, with a professional and friendly approach

The Person:

• Previous experience in sales administration, order processing, or customer account management is essential for this position
• Confident handling numerical tasks and working with pricing, data, and quotations
• Confident and professional phone manner is essential,you'll be expected to handle incoming calls, take accurate messages for colleagues, and transfer calls internally. Most customers prefer speaking over the phone, so this is a key part of the role
• Professional communication skills and the ability to build rapport with business customers
• Candidates must be confident using the phone,
• Organised and proactive, able to manage multiple tasks and meet deadlines
• High attention to detail, especially when working with customer specifications and figures

• GCSEs (or equivalent) in Maths and English are essential

• This role is 100% office-based, Monday to Friday

Why join this company?

• Outstanding job security - this is a well-established, stable engineering business with decades of consistent success and a strong client base
• Low staff turnover- many employees have been with the company long-term, a testament to the positive environment and genuine career satisfaction
• Supportive and welcoming team culture - you'll be part of a company that values its people and treats everyone with respect
• Long-term growth potential- opportunities to develop your skills and progress within the business over time
• Structured onboarding and training- get set up for success with hands-on support and clear processes from day one
• Stability with a future- this is more than just a job; its a chance to build a secure and rewarding career in a thriving sector

Additional Information:

• Office-based hours: Monday to Friday, 9:00am to5:00pm

• 37.5-hour workweek (includes 2.5 hours of paid breaks)

• Increased holiday entitlement with service

• An additional day off for your birthday

• Flexible holiday options

• Opportunity to accrue hours for an early finish on Fridays

• Life insurance & 5% company pension contribution

• Employee Assistance Programme

• Discount shopping scheme via Perks at Work

• Business casual Fridays

About Rafferty Resourcing:

Rafferty Resourcing is an award-winning recruitment consultancy specialising in Head Office recruitment. We are proud to be partnering with this engineering business on their search for a Sales Support candidate.

By applying for this position, you accept our terms and privacy policy (available on our website). For more information, please contact Jodie at Rafferty Resourcing.