Sales Support

Midwich; Diss; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a forward-thinking AV/IT distribution company as a Sales Support in Diss. Support the Sales team by processing orders, handling administrative tasks, and ensuring excellent customer service. Ideal for a detail-oriented and proactive individual with strong organizational skills.

Benefits

Contributory Pension Scheme

Private Health Care

Permanent Health Scheme

Life Cover

Profit Related Pay

Paid Sickness Leave

Staff Purchase Scheme

Discounts from Local Businesses

Employee Assistance Programme (EAP)

Reduced Gym Membership

Cycle to Work Scheme

Free Car Parking

Shares Programme

Qualifications

• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Previous customer service experience with a focus on clear communication.
• Solid administration experience demonstrating strong organizational skills.

Responsibilities

• Processing customer orders accurately and efficiently.
• Handling general administrative tasks.
• Responding to first-level customer enquiries via phone or email.

Skills

Microsoft Office

Customer Service

Organisational Skills

Attention to Detail

Job description

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About Us
Midwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Philips and Panasonic to name a few and they demand effective marketing that delivers results through sales.
Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.
As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.

About the Role
We are pleased to share an exciting opportunity to join our Sales Administration team in the role of Sales Support.
As the successful candidate, you will play a vital role in supporting the Sales team by:
•Processing customer orders accurately and efficiently.
• Handling general administrative tasks.
• Running and distributing regular reports.
• Responding to first-level customer enquiries via phone or email.
This position is ideal for someone who is detail-oriented, proactive, and committed to delivering excellent internal and external customer service.

What you will be doing in this role
• Processing orders using our custom ERP system.
• Managing and monitoring orders to ensure timely and accurate fulfilment.
• Performing a range of general administrative tasks to support the Sales teams.
• Responding to customer enquiries via phone or email, providing first-level support.
• Building strong working relationships with both the Sales team and external customers.
• Liaising with multiple departments across the business to co-ordinate and resolve queries.

What you will bring to the role
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Previous customer service experience, with a focus on clear communication and professionalism.

• Solid administration experience, demonstrating:
o Strong organisational skills
o High level of accuracy
o Excellent attention to detail.

Why you should work here
• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses (dependant on location)
• Recruitment Finder’s Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership (dependant on location)
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

This is a fantastic opportunity, so if you think you have got what we are looking for, please apply now.
Midwich Group is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your CV and cover letter for consideration.

Please quote "Sales Support" when applying for this position.