Sales Supervisor

JJ Traders; Liverpool; On-site; GBP 39,000; Full time

Job summary

JJ Traders is seeking a Sales Supervisor for their wholesale cash & carry operation in Liverpool. The role involves enhancing customer engagement, maintaining sales floor presentation, and assisting with team coordination. Ideal candidates will possess customer service experience and strong communication skills. Flexibility in working hours is essential, as well as the ability to effectively manage a dynamic retail environment.

Qualifications

• Some previous experience in a customer-facing role within a retail or wholesale environment is preferred.
• Demonstrated strong customer service skills and a positive, helpful attitude.
• Basic understanding of sales principles and store operations.
• Flexibility to work varied shifts, including weekends, as business needs require.

Responsibilities

• Serve as a primary point of contact for customers on the sales floor, actively assisting with inquiries, product location, and order needs.
• Provide excellent customer service, ensuring a friendly, efficient, and helpful experience for all shoppers.
• Help resolve customer queries and minor issues on the floor, escalating more complex situations to the Wholesale Manager.
• Assist with monitoring general stock levels on the sales floor and report any discrepancies or low stock items.
• Support adherence to company policies and procedures, including basic health and safety practices and security measures on the sales floor.

Skills

Customer service skills

Communication skills

Interpersonal skills

Tools

EPOS systems

Job description

**Job Title**: Sales Supervisor - Wholesale Cash & Carry . **Reports to**: Wholesale Manager Location: Liverpool, England, United Kingdom. . **Purpose of the Role**: The Sales Supervisor plays a key support role in the daily operations of our wholesale cash and carry's sales floor. This position focuses heavily on direct customer interaction, ensuring a positive shopping experience, and assisting with sales floor management and coordination of a small team under the direction of the Wholesale Manager.. . **Key Responsibilities**:. 1. Customer Engagement & Sales Support: * Serve as a primary point of contact for customers on the sales floor, actively assisting with inquiries, product location, and order needs. * Provide excellent customer service, ensuring a friendly, efficient, and helpful experience for all shoppers. * Assist customers with large purchases and general sales support, contributing to overall sales targets. * Help resolve customer queries and minor issues on the floor, escalating more complex situations to the Wholesale Manager. * Accurately process customer transactions at the point of sale.. 2. Sales Floor Presentation & Stock Coordination: * Maintain the cleanliness, organization, and visual appeal of the sales floor throughout the day. * Ensure products are correctly priced and clearly displayed, assisting with the implementation of promotional materials. * Work with the warehouse team to ensure the sales floor is well-stocked and popular items are replenished promptly. * Assist with monitoring general stock levels on the sales floor and report any discrepancies or low stock items.. 3. Team Assistance & Daily Task Coordination: * Provide daily support and guidance to a small team of sales assistants/shop floor staff, helping them with tasks and customer service. * Assist the Wholesale Manager in ensuring daily tasks are completed efficiently and according to operational guidelines. * Help maintain a positive and collaborative working environment on the sales floor.. 4. Operational Support & Compliance: * Support adherence to company policies and procedures, including basic health and safety practices and security measures on the sales floor. * Assist with opening and closing procedures of the sales area. * Contribute to maintaining accurate records of sales floor activities as required.. 5. Communication: * Effectively communicate customer feedback, sales floor observations, and any operational concerns to the Wholesale Manager. * Work cooperatively with all team members to ensure smooth operations.. . **Qualifications & Experience:**. Some previous experience (e.g., 1+ year) in a customer-facing role within a retail or wholesale environment is preferred.. Demonstrated strong customer service skills and a positive, helpful attitude.. Basic understanding of sales principles and store operations.. Familiarity with point-of-sale (EPOS) systems.. Good communication and interpersonal skills.. Ability to work effectively in a dynamic and active environment.. Flexibility to work varied shifts, including weekends, as business needs require.. . **Desirable (but not essential):**. Experience in coordinating tasks or providing guidance to other team members.. Basic computer literacy (e.g., email, simple data entry).

Experience: Not required
Employment: Full-time
Salary: £38,700 yearly

About JJ Traders:

Cash and carry wholesaler