Sales - Supervisor

New Look; Crewe; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

New Look in Crewe is seeking a Store Supervisor to work with the Store Manager to create an engaging shopping experience. You will lead the team to deliver outstanding service and drive results, while motivating staff to showcase the latest fashion and support customer needs.

You will play a key role in maintaining high service standards, coaching team members, and representing the brand in a positive, inclusive store environment that reflects New Look values.

Qualifications

• Must have retail management experience in a fast-paced store environment.
• Track record of delivering results through a team.
• Strong focus on service and customer experience.

Responsibilities

• Lead and inspire store team to deliver high-quality customer service.
• Collaborate with Store Manager to implement the ultimate shopping experience for customers.

Skills

Retail management experience

Team leadership

Customer service excellence

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

About the role:

As a Supervisor with New Look, you will work with your Store Manager to implement the ultimate shopping experience for our customers, ensuring they are given the highest level of service, and they want to return back to us. You will inspire your team to ensure that our customers look good and can express themselves with the latest fashion wherever and whenever they want. You’ll achieve this by setting exceptional standards and leading your people to deliver high quality results.

About you:

Every single person makes New Look the incredible place it is, and together we’re unstoppable. You are someone who expresses your style your way and inspires your team to do the same. You will have an eye for the latest trends, and champion our customers to express their own unique style.

You will be passionate about service and creating a relaxed, friendly and customer focussed experience. As well as championing your own development, seeking out innovative ways to improve your own performance with tailor made development plans from our Online Academy training and support from your Store Manager. You will have previous retail management experience, gained from a fast-paced environment with a track record of delivering results through a team.

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.