Sales Supervisor

Michael Kors; City Of London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Clothing allotment

Employee Wellbeing programme

Job summary

Michael Kors is opening a Global Flagship Store on Regent Street in London. We are building a dynamic team for a Sales Supervisor role to lead by example, coach the team, and ensure exceptional customer experiences both in-store and virtually.

The Sales Supervisor will drive performance, manage onboarding and training, and coordinate with host store to deliver a culture of accountability and energy. Fluency in English is essential.

Qualifications

• Proven retail experience in a fast-paced environment.
• Technologically proficient; able to leverage store tech and MS Office.
• Strong KPI and data-driven mindset.
• Excellent communication and collaboration skills.

Responsibilities

• Inspire, lead and coach the store team to deliver best-in-class customer experiences.
• Drive performance and ensure brand standards in-store and via virtual shopping.
• Manage onboarding, training, and development of new joiners.
• Maintain client relationships and new clienteling initiatives to grow loyalty.

Skills

Fluent English

Retail experience

Team leadership

Customer service

Job description

We are thrilled to announce the opening of our Global Flagship Store in the heart of London's iconic Regent Street. This is more than just a store opening; it's a celebration of style, innovation, and the unmistakable energy of our brand.

As we prepare to unveil this extraordinary space, we are assembling a dynamic new team to bring the Michael Kors Experience to life. With multiple roles and contract types available, this is a rare opportunity to be part of something truly special from the very beginning.

As a Sales Supervisor, you'll lead by example; inspiring your team, driving performance, and ensuring every client interaction reflects the elevated standards of our flagship experience.

Who You Are:

Our Sales Supervisors are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism.

What You'll Do:

People

• Inspire, lead and coach the store team and collaborate with the host store to create a culture of performance delivery and accountability.
• Support the management team in training and developing the store team and onboarding new joiners.

Sales and Service

• Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.
• Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools.
• Proactively manage client database to increase sales.
• Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively.

Operations

• Ensuring loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with the SM, ASM and LPRM.
• Ensure all company communication platforms are used effectively and relevant actions taken.

Relevant proven retail experience with a fast-paced retailer

Technologically proficient, with the ability to leverage technology to drive sales and customer experience.

Able to work and thrive in a fast-paced retail environment, keeping a positive attitude and maintaining speed, energy and optimism.

Proficiency in KPIs and Microsoft Office

Fluent English

Competitive compensation package

• Clothing allotment
• Employee Wellbeing programme

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.

Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

M/D/F/V