Sales Success Credit Support Manager - Payments - Vice President

J.P. Morgan; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial institution in London is seeking a candidate for the Sales Success Credit Support team. The role includes managing credit setups for clients in the Payments sector, collaborating with various stakeholders, and developing expertise in credit facilities. Ideal candidates will have experience in global payments and project management skills, along with proficiency in tools such as Excel and SQL.

Qualifications

• Experience in global payments is desirable, understanding of credit facilities required.
• Experience in control management.
• Experience in project management including scope, planning, and risk/issue management.

Responsibilities

• Develop and maintain subject matter expertise of Payments products and associated credit facilities.
• Support stakeholder requests such as facility analysis and reporting.
• Manage the creation of exception reporting and provide feedback to stakeholders.

Skills

Global payments understanding

Control management

Project management

Windows Office proficiency

Advanced Excel

SQL

Business Objects

Alteryx

Clear communication

Influencing skills

Job description

The Sales Success Credit Support team is considered the subject matter experts for Payments product credit.The team works with a variety of stakeholders including Sales, Product, Credit Risk, Implementations and Operations on a variety of requests and continuous improvement projects. The primary responsibility of this role is to manage the team as they support GCB Payments Sales with proper credit setups for clients, effective credit utilization, and proactive rightsizing.

Job Responsibilities:

• Develop and maintain subject matter expertise of Payments products and their associated credit facilities including the business and application flows.
• Develop and maintain subject matter expertise in the various systems and tools used by the team to monitor credit.
• Support stakeholder requests such as facility analysis / reporting, answering questions on how to setup and maintain Payment facilities, and resolving setup issues identified on exception reports.
• Manage the creation of exception reporting, providing feedback to stakeholders and updates to management.
• Develop and maintain Standard Operating Procedures for different request types
• Collaborate with project stakeholders to determine scope and management of both new and existing projects.
• Work with stakeholders on a structured plan and provide periodic reporting to management.
• Create process models, specifications, diagrams / flows, and management presentations.

Required Qualifications, Skills and Capabilities:

• Experience in global payments is desirable, with understanding of credit facilities required.
• Experience in control management
• Experience in project management including scope, planning and risk/issue management.
• Strong understanding of Windows Office
• Data experience – (Advanced Excel, SQL, Business Objects, Alteryx experience preferred)
• Ability to clearly communicate, partner and influence - leading others to a common goal.