Sales/Showroom Consultant

Chiltern Recruitment Ltd; Hatching Green; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a motivated Showroom/Sales Assistant to deliver exceptional customer service, provide product advice, and manage orders. The ideal candidate should possess strong customer-focused skills, be self-motivated, and bring their creative flair to enhance the customer buying experience.

Benefits

4 Weeks holiday per year

Employee Assistance Programme

Cycle to Work Scheme

Optional Pension Scheme

Death in Service

Private Health Care (after 3 years’ service)

Employee discount

Travel costs when travelling beyond remit

One free eye test every 2 years

Qualifications

• Previous customer focused background.
• Ability to deliver a great customer buying experience.
• Self-motivated and able to work on own initiative.

Responsibilities

• Provide first-class customer service and support.
• Advise on product application and design ideas.
• Process orders and handle customer inquiries.

Skills

Customer Focus

Communication

Organisational Skills

Problem Solving

Creative Eye for Design

Job description

Our highly successful, well-established client is looking for a Showroom/Sales Assistant to join their team.

You must be confident, motivated, sales and customer focused and with a creative flair. You will be providing first class customer service and support to clients as they browse the extensive range of products within the showroom, guiding them through the buying process right from the first visit through to giving advice on product application once delivered.

Induction and training will be provided.

Responsibilities:

Receiving visitors in a polite and professional manner
Product advice, providing design ideas
Raising Quotations
Processing/following-up orders as necessary
Dealing with telephone enquiries
Problem solving
Taking payments on orders
Booking/chasing deliveries
Providing technical advice
Sales aftercare
Assisting with complaints in a professional manner
Any other ad-hoc duties

Essential:

Previous customer focused background
Ability to deliver a great customer buying experience
Ability to provide after sales and returns service
Strong communication and organisation skills
Ability to work within a small team as well as working on own initiative
Computer literate, with a basic level of Maths
Smart appearance, well-presented and with a polite, professional approach
Self-motivated and with a good creative eye for design
Ability to remain calm and factual when dealing with distressed/demanding customers

Hours of Work:

Monday-Saturday 9.30am-5.30pm / Sunday 11am-4pm (with 2 days off scheduled across the week)

Closed on Bank Holidays

4 Weeks holiday per year, increasing to 5 weeks with qualifying length of service

Your birthday day off (after qualifying service of 1 year)

Public/Bank Holidays and Christmas Eve off

Access to their Employee Assistance Programme

Cycle to Work Scheme

Optional Pension Scheme

Death in Service

Private Health Care (after 3 years’ service)

Employee discount

Travel costs when travelling beyond your remit

One free eye test every 2 years for employees using display screen equipment

Access to lots of perks and discounts through their app