Sales & Service Training Manager

Allianz; Bournemouth; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A leading UK insurance firm is seeking a Training Manager to lead the strategic direction of its Sales & Service Training function. This hybrid role based in Bournemouth involves developing high-impact training initiatives and collaborating with stakeholders to shape a training strategy that supports business growth. Ideal candidates will have extensive experience in training management and excellent communication skills. Competitive salary around £62,500 per year.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Insurance product discounts

Retail discounts

Volunteering days

Qualifications

• Extensive experience in strategic training management within a contact centre environment.
• Proven ability to lead teams and drive innovation in training strategies.
• Strong knowledge of regulatory frameworks and compliance requirements.

Responsibilities

• Lead the strategic direction of the training function.
• Shape a training strategy supporting business transformation.
• Oversee the development and upkeep of training content.

Skills

Strategic training management

Team leadership

Regulatory frameworks knowledge

Continuous improvement

Stakeholder communication

High-performing team development

Job description

Role Description

You will lead the strategic direction of the Sales & Service Training function, developing and implementing high-impact training initiatives that drive capability, innovation, and long-term success across Allianz's personal lines contact centres (Car, Home, Breakdown & Travel).

Working closely with senior stakeholders, you'll shape a forward-thinking training strategy that supports business transformation, regulatory compliance, and continuous improvement, ensuring training is positioned as a key enabler of organisational growth and excellence.

This is a hybrid role based in either our Leeds or Bournemouth offices, with the expectation to be on-site two days per week.

Salary Information

Pay: Circa £62,500 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Leading the strategic direction of the on-shore and off-shore S&S Training Team to support long-term business objectives.
• Cultivating a high-performance culture that drives innovation, continuous improvement, and team excellence.
• Executing a structured framework to empower Line Trainers and Buddies in delivering impactful, consistent training.
• Overseeing the development and upkeep of training content to ensure compliance and alignment with evolving standards.
• Engaging with key stakeholders, including senior leaders, to build strategic partnerships that enhance training delivery.
• Integrating modern training technologies and methodologies that support future capability needs and business priorities.
• Evaluating the effectiveness and value of training initiatives using analytics, feedback, and strategic insight.
• Championing training as a catalyst for transformation, ensuring it supports broader organisational change and growth.

Essential Skills

• Extensive experience in strategic training management, ideally within a contact centre or similar environment.
• Proven ability to lead teams and drive innovation in training strategies.
• Strong knowledge of regulatory frameworks, policies, and compliance requirements.
• Expertise in continuous improvement and strategic evaluation methodologies.
• Excellent communication skills with the ability to influence and engage stakeholders at all levels.
• A track record of developing high-performing teams aligned to organisational goals.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

Desirable Skills

• Experience in insurance or a regulated industry is desirable.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[e-mail]

For any inquiries or to submit your application, please contact: Ben Edwards

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date: 13 Aug 25

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

#LI-Hybrid

78315 | Operations | Professional | Non-Executive | Allianz UK | Full-Time | Permanent