Sales & Service Team Leader

KAG Recruitment Consultancy; Oldbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency based in Oldbury is seeking a Sales & Service Team Leader to enhance customer experience and drive team performance. The ideal candidate will have strong leadership skills, communication abilities, and experience with ERP systems. This permanent position offers a competitive salary and benefits including 25 days holiday, health insurance, and a supportive team culture.

Benefits

25 days holiday plus bank holidays

Holiday buy-back scheme

Wellbeing day

Cycle to work scheme

Life Assurance

Income protection scheme

Employee assistance scheme

Qualifications

• Experience in a similar role is essential.
• Ability to convey strong verbal and written communication.
• Knowledge of service-led industries and sustainable customer relationships.

Responsibilities

• Support day-to-day operations in the Sales office.
• Ensure service levels meet expectations.
• Drive improvements and monitor sales performance.
• Communicate with internal and external stakeholders.

Skills

Excellent communication

Leadership skills

Attention to detail

Customer relationship management

Tools

ERP system knowledge

Job description

Overview

K.A.G. Recruitment is delighted to be working exclusively with our client, an Industrial Supply Partner who is looking to recruit a Sales & Service Team Leader to join their existing team based in Oldbury.

Due to expansion within the business service offering, we are seeking a strong Team Leader who is looking to join a reputable organisation and support their existing team.

Job details

Job title: Sales & Service Team Leader
Location: Oldbury
Salary: Competitive + 25 days holiday plus bank holidays, holiday Buy-back scheme plus 1 day wellbeing day, Cycle to work scheme, Life Assurance, Income protection scheme, and Employee assistance scheme.
Job type: Permanent
Hours: Monday - Friday - 08.30-17.30

About the role

As the Sales & Service Team Leader, you will play a vital role in connecting customers, suppliers, and internal teams to ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. You will support the business's continued growth and be part of an exciting offering focused on enhancing customer experience through innovation which embeds technology at the heart of the operation.

Key responsibilities

• Support the department head in leading the day to day running of the Sales office.
• Ensure that service levels and responsiveness meet contractual obligations and customer expectations to enable securing long-term commitments.
• Take a lead role in health & safety discussions, improvement opportunities and training.
• Drive improvements to the ETO conversion.
• Monitor sales performance and provide feedback when necessary.
• Communicate with both internal and external stakeholders.
• Help drive a coaching/supportive culture to develop the team further.
• Utilisation of system workplaces for quotation and order delivery.
• Preparing and submitting customer quotations.
• Order processing and fulfilment.

Requirements

You will have previous experience within a similar role and be an excellent communicator who is able to display verbal and written communication with great attention to detail. Knowledge of building and sustainable long-term customer relationships and the ability to lead from the front and inspire the team.

You will have knowledge of working with an ERP system and the functionality that this offers along with experience of delivering in a service led industry.

This is more than just a Sales Team leader opportunity; it is an opportunity for you to be at the forefront of one of the UK's leading Industrial Supply Partner Operations. Don't miss out on this exceptional opportunity to advance your career. Apply now and let us turn your passion for service into a rewarding profession.