Sales & Service Specialist

Lovisa Pty Ltd; Thurrock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading jewellery retailer in Thurrock is seeking a passionate Sales & Service Specialist to enhance the customer experience through expert service and jewellery expertise. You will receive accredited training in piercings and welding, ensuring you deliver a standout service. A customer-focused individual with a sales-driven mindset is essential for this full-time role, offering competitive pay and career growth opportunities.

Benefits

Competitive salary + uncapped commission

Accredited piercing & jewellery training

Career growth opportunities

Jewellery allowance & discounts

Competitions & incentives

Qualifications

• Ability to work full-time (40 hours) including weekends & evenings.
• Willingness to be trained and accredited in piercing & welding.

Responsibilities

• Drive sales & upsell services.
• Perform luxury piercings & permanent jewellery.
• Maintain a pristine store environment.

Skills

Customer-obsessed mindset

Sales-driven attitude

Passion for jewellery and fashion

Job description

About JEWELLS

At JEWELLS, we don’t just sell products — we deliver feel-good moments through meaningful service, style expertise, and storytelling.From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

The Role

You're passionate about people, confident in sales and obsessed with delivering a standout customer experience.As a Sales & Service Specialist, you’ll be at the forefront of our customer journey—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!)

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Drive sales & upsell services – Identify opportunities to elevate the customer experience.
• Deliver service that is personal, professional and on-brand
• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
• Maintain a pristine store environment – Keeping displays looking perfect, follow security protocols, and protect stock.
• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.
• Passion for jewellery, fashion, and styling.
• A sales-driven mindset—confident in upselling and achieving targets.
• Willingness to be trained and accredited in piercing & welding.
• Ability to work full-time (40 hours), including weekends & evenings.

Perks & Benefits

• Competitive salary + uncapped commission.
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.

At JEWELLS, we celebrate diversity and are committed to an inclusive workplace.