Sales & Service Specialist

Lovisa Pty Ltd; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global jewellery retailer in Southampton seeks a Sales & Service Specialist passionate about delivering exceptional customer experiences. You will drive sales, perform piercings, and receive comprehensive training to become accredited. The ideal candidate is customer-obsessed and eager to thrive in a fast-paced environment. Competitive salary, uncapped commission, and generous perks are offered.

Benefits

Competitive salary + uncapped commission

Accredited training (fully paid)

Jewellery allowance & generous discounts

Career growth in a rapidly expanding brand

Competitions & incentives

Qualifications

• Customer-obsessed individual thriving in fast-paced retail.
• Willingness to be trained and accredited in piercing & welding.
• Ability to work full-time (40 hours), including weekends & evenings.

Responsibilities

• Drive sales & upsell services by identifying opportunities.
• Perform luxury piercings & permanent jewellery.
• Maintain a pristine store environment and ensure a seamless appointment process.

Skills

Customer service

Sales expertise

Passion for jewellery

Ability to upsell

Job description

Overview

About JEWELLS

At JEWELLS, we don’t just sell products — we deliver feel-good moments through meaningful service, style expertise, and storytelling. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

JEWELLS celebrates diversity and is committed to an inclusive workplace.

The Role

You're passionate about people, confident in sales and obsessed with delivering a standout customer experience. As a Sales & Service Specialist, you’ll be at the forefront of our customer journey—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!).

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Drive sales & upsell services – Identify opportunities to elevate the customer experience.
• Deliver service that is personal, professional and on-brand
• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
• Maintain a pristine store environment – Keeping displays looking perfect, follow security protocols, and protect stock.
• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.
• Passion for jewellery, fashion, and styling.
• A sales-driven mindset—confident in upselling and achieving targets.
• Willingness to be trained and accredited in piercing & welding.
• Ability to work full-time (40 hours), including weekends & evenings.

Perks & Benefits

• Competitive salary + uncapped commission.
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.