Sales & Service Specialist

Lovisa Pty Ltd; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A renowned jewellery retail brand in Brighton is seeking a Sales & Service Specialist. This role involves driving sales, delivering exceptional customer service, and performing luxury piercings. Candidates should possess a passion for jewellery and a sales-oriented mindset. Training will be provided for accredited piercing and welding. Competitive salary with uncapped commission and career growth opportunities are offered.

Benefits

Competitive salary + uncapped commission

Fully paid accredited piercing & permanent jewellery training

Jewellery allowance & generous discounts

Career growth in a rapidly expanding global brand

Competitions & incentives

Qualifications

• Ability to work full-time (40 hours), including weekends & evenings.
• Willingness to be trained and accredited in piercing & welding.
• Confident in upselling and achieving targets.

Responsibilities

• Drive sales & upsell services by identifying customer opportunities.
• Perform luxury piercings & permanent jewellery through accredited training.
• Ensure a seamless appointment process by managing bookings and aftercare.

Skills

Customer-obsessed

Sales-driven mindset

Passion for jewellery

Job description

Overview

About JEWELLS

At JEWELLS, we don’t just sell products — we deliver feel-good moments through meaningful service, style expertise, and storytelling. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

JEWELLS celebrates diversity and is committed to an inclusive workplace.

The Role

You're passionate about people, confident in sales and obsessed with delivering a standout customer experience. As a Sales & Service Specialist, you’ll be at the forefront of our customer journey—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!).

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Drive sales & upsell services – Identify opportunities to elevate the customer experience.
• Deliver service that is personal, professional and on-brand
• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
• Maintain a pristine store environment – Keeping displays looking perfect, follow security protocols, and protect stock.
• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.
• Passion for jewellery, fashion, and styling.
• A sales-driven mindset—confident in upselling and achieving targets.
• Willingness to be trained and accredited in piercing & welding.
• Ability to work full-time (40 hours), including weekends & evenings.

Perks & Benefits

• Competitive salary + uncapped commission.
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.