Sales & Service Specialist

Lovisa Pty Ltd; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Sales & Service Specialist to join their dynamic team. In this role, you will provide exceptional customer service, assist clients in discovering their perfect jewellery pieces, and perform luxury piercings. With accredited training provided, you'll develop expert styling and sales skills while contributing to an inclusive and vibrant retail environment. This is a fantastic opportunity to grow your career in a rapidly expanding global brand, where your passion for jewellery and customer engagement will shine.

Benefits

Competitive salary + uncapped commission

Accredited piercing training (fully paid)

Career growth opportunities

Jewellery allowance & discounts

Competitions & incentives

Birthday day off

Qualifications

• Customer-focused individual with a passion for jewellery and fashion.
• Sales-driven mindset with confidence in upselling services.

Responsibilities

• Deliver exceptional service and personalized styling advice.
• Perform luxury piercings and manage appointment processes.

Skills

Customer Service

Sales Skills

Jewellery Knowledge

Styling Ability

Education

High School Diploma

Job description

About JEWELLS

At JEWELLS, we don’t just sell jewellery—we create experiences. Our pieces blend trend-led design with effortless luxury, helping customers express their style with confidence. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

As we continue our global expansion (1,000 stores in 45 countries!), there’s never been a better time to join our team.

The Role

As a Sales & Service Specialist, you’ll be at the forefront of our customer experience—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!).

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Deliver exceptional service – Build relationships, educate customers, and provide personalised styling advice.

• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.

• Drive sales & upsell services – Identify opportunities to elevate the customer experience.

• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.

• Maintain a luxury store environment – Keep displays pristine, follow security protocols, and protect stock.

• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.

• Passion for jewellery, fashion, and styling.

• A sales-driven mindset—confident in upselling and achieving targets.

• Willingness to be trained and accredited in piercing & welding.

• Ability to work full-time (40 hours), including weekends & evenings.

Perks & Benefits

• Competitive salary + uncapped commission.

• Accredited piercing & permanent jewellery training (fully paid!).

• Career growth in a rapidly expanding global brand.

• Jewellery allowance & generous discounts.

• Competitions & incentives.

• A birthday day off—because you deserve it!

At JEWELLS, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.