Sales & Service Manager- Alo

Battersea Power Station; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading retail company in London seeks a Sales & Service Leader to drive sales and guest experience. This full-time position requires strong leadership, retail experience, and excellent communication skills. The role involves overseeing the sales team, building client relationships, and collaborating with management to enhance service strategy. Flexibility for shifts during peak seasons is essential.

Qualifications

• Leadership experience in retail or related industries.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks in a dynamic environment.
• Motivated by fast-paced, innovative settings.
• Entrepreneurial mindset and business ownership attitude.
• Strong time management, work ethic, and accountability.
• Alignment with company values.
• Legal right to work in the UK.
• Physical ability to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Investigate sales opportunities and collaborate on process improvements.
• Oversee team to ensure outstanding guest experiences.
• Build and maintain strong client relationships.
• Ensure effective sales floor coverage and lead sales initiatives.
• Collaborate to develop and execute the store’s strategy.

Skills

Leadership experience in retail

Proficiency in MS Office

Excellent interpersonal skills

Ability to multitask

Entrepreneurial mindset

Strong time management

Job description

Sales & Service Leader

The Sales & Service Manager is a key member of the store leadership team, responsible for implementing Alo’s business and guest experience strategies. This role requires a passion for sales, guest experience, and talent development, with a focus on ensuring exceptional guest experiences.

Role Objectives:

1. Investigate sales opportunities and collaborate with the General Manager to address process or system gaps.
2. Oversee the Sales & Service team to deliver an outstanding guest experience through connection and product education, providing feedback and coaching to team members.
3. Build and maintain strong client relationships daily.
4. Ensure effective sales floor coverage by developing workforce solutions and leading sales initiatives.
5. Partner with the General Manager to develop and execute the store’s Sales & Service strategy.

Business Leadership:

1. Represent the business in meetings and conference calls alongside the General Manager.
2. Monitor and manage budgets, reporting, and business metrics to inform planning and performance.
3. Plan for future workflow needs to sustain optimal performance.

People Leadership:

1. Ensure the team embodies Alo’s mission and values, communicating effectively to visitors.
2. Lead through accountability, coaching, talent development, and enhancing communication within the team.
3. Develop internal and external talent pipelines through succession planning and recruitment.
4. Create effective schedules aligned with business priorities in partnership with the General Manager.

Business Partnership:

1. Oversee the execution of key deliverables within the Alo Sales and Service Model.
2. Collaborate with the Store/General Manager and cross-functional partners to support organizational goals.
3. Balance business needs with brand culture effectively.

Qualifications:

• Leadership experience in retail or related industries.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks in a dynamic environment.
• Motivated by fast-paced, innovative settings.
• Entrepreneurial mindset and business ownership attitude.
• Strong time management, work ethic, and accountability.
• Alignment with Alo’s values.
• Legal right to work in the UK.
• Physical ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and standing for long periods.

Schedule:

This is a full-time role, requiring 40 hours per week, primarily managing the retail floor and team coaching. Availability for opening, closing, and weekend shifts is expected, especially during peak holiday seasons including Black Friday through early January 2025. All employees are committed to supporting the business during this critical period.

As an Equal Opportunity Employer, Alo Yoga does not discriminate based on race, color, religion, sex, national origin, veteran status, disability, age, citizenship, marital status, sexual orientation, gender identity, or any other protected status.