Sales & Service Lead - Brompton Road

Alo; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

Alo Yoga seeks a full-time Sales & Service Lead in London to enhance guest experiences on the sales floor. The role involves managing operations, developing team talent, and analyzing strategies to drive sales performance. Candidates should possess strong communication skills and a background in client-focused sales environments.

Qualifications

• Must have prior work experience in a client-centric, sales environment.
• Self-motivated with a proven desire to achieve results.

Responsibilities

• Lead the guest experience and support team members.
• Oversee Sales & Service Associates and ensure effective operations.

Skills

Interpersonal skills

Communication skills

Self-motivation

Job description

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Client:

Alo

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

484baa70a531

Job Views:

51

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Role Objective:

The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education, and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized operations.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.

Business Partner

• Collaborate with Community & Studio, Operations, and Visual Leads to ensure cross-functional training and proper execution of the business.
• Execute company-level operations-focused directives, projects, and initiatives, in partnership with the Sales & Service Manager (e.g., from the SCC).
• Prior work experience in a client-centric, sales environment.
• Values feedback, receptive to receiving feedback, and eager to provide it.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies Alo’s values.
• Proof of right to live and work in the UK.

Hourly Rate - £16-£18 per hour, depending on experience.

The Sales & Service Lead is full-time and requires 32-40 hours per week, including opening, closing, and weekend shifts, which may be subject to change. All employees are expected to be available from the week of and including “Black Friday” until the end of the holiday season, first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or other protected statuses. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, and support flexible working arrangements.

Interview Process adjustments

If you require reasonable adjustments during our recruitment process, please share your needs when applying or by emailing us. We will do our best to accommodate your requirements to ensure a fair assessment process.

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