Sales & Service Lead - Battersea Power Station

ZipRecruiter; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A vibrant yoga lifestyle brand in London seeks a Sales & Service Lead to enhance guest experiences and motivate the sales team. This full-time role requires strong leadership and communication skills, a client-focused sales background, and availability during peak seasons. Join us to create exceptional moments for our guests while driving business success.

Qualifications

• Experience in a client-focused sales environment.
• Strong leadership and decision-making skills.
• Receptive to feedback and eager to improve.

Responsibilities

• Lead an exceptional guest experience through assessing guest connection and product knowledge.
• Partner with Operations & Visual Manager to oversee reporting, budgets, expenses, and vendor relationships.
• Motivate staff in daily operations and guest service.

Skills

Client-focused sales experience

Leadership skills

Communication skills

Job description

Job Description WHY JOIN ALO?

Mindful movement is at the core of what we do at ALO — it’s our calling. Mindful movement in the studio leads to better living, changing who yogis are off the mat and making their lives and communities better. This embodies our studio-to-street philosophy: taking the consciousness from practice on the mat into everyday life.

JOB TITLE: Sales & Service Lead

Role Objective:

The Sales & Service Lead plays a vital role in elevating the guest experience at Alo Yoga. They ensure we meet our targets for engagement, guest education, and interaction, foster a service-led environment on the sales floor, and create a sanctuary that differentiates Alo from other retailers.

Sales & Service Leader

• Lead an exceptional guest experience through assessing guest connection and product knowledge, supporting team members with feedback and coaching.
• Build and maintain client relationships daily.
• Analyze reports to strategize and deliver results, support action plans focusing on improvement areas, and identify growth opportunities.
• Ensure effective sales floor coverage through workforce planning and leading sales initiatives.

Business Leader

• Partner with Operations & Visual Manager to oversee reporting, budgets, expenses, inventory, supplies, vendor relationships, technology, and facilities.
• Use business metrics to support strategic decisions.
• Actively move on the retail floor to address business, team, and guest needs.

People Leader

• Lead by example and motivate staff in daily operations and guest service.
• Oversee recruitment and development of Sales & Service Associates and Cashiers.
• Use performance tools to evaluate staff and provide ongoing feedback for growth.

Business Partner

• Collaborate with Community & Studio, Operations, and Visual Leads for cross-functional training and execution of company directives.

Qualifications:

• Experience in a client-focused sales environment.
• Strong leadership and decision-making skills.
• Receptive to feedback and eager to improve.
• Self-motivated with results-driven attitude.
• Excellent communication skills.
• Aligned with Alo's values.
• Proof of right to work in the UK.

Schedule:

The role is full-time, requiring 32-40 hours/week, including opening, closing, and weekend shifts. Availability from the week of Black Friday through the end of the holiday season is required.

Equal Opportunity Employment:

As an employer, ALO Yoga does not discriminate based on race, creed, veteran status, citizenship, marital status, or other protected classes. We are committed to diversity and flexible working arrangements.

Interview Process:

If you require accommodations during the recruitment process, please inform us when applying or email [e-mail]. We are committed to a fair and accessible process.