Sales Retention Executive

Virgin Media; Manchester; On-site; GBP 30,000 - 38,000; Full time

Job summary

A major telecommunications company in Manchester is looking for a Sales Retention Executive to handle customer queries, drive revenue retention, and ensure client satisfaction. This role requires excellent customer relationship skills and the ability to work in a fast-paced, performance-oriented environment. If you thrive in challenging situations and enjoy multitasking, this position could be for you. You'll receive a comprehensive benefits package and work in a supportive team environment.

Benefits

Comprehensive benefits package

Inclusive and diverse culture

Qualifications

• Ability to retain customers effectively.
• Experience in a performance-driven environment with targeted goals.
• General understanding of sales cycles.

Responsibilities

• Handle inbound queries via email and phone.
• Manage customer renewals for mobile and fixed services.
• Support customers using VMO2's products and services.

Skills

Customer Relationship skills

Sales techniques understanding

Multitasking

Problem-solving

Job description

We have fantastic opportunities to join our O2 Daisy arm of the business as a Sales Retention Executive! Sales Retention Executives work in a strong team environment, focusing on speaking to, upselling to and retaining our existing SMB fixed and mobile base. The successful candidates will have accountability for ensuring the Pooled SME Customers long term success through their business with us. Your duties will also involve boosting revenue retention, introducing new services, and maintaining a strong emphasis on customer happiness.

Responsibilities

• Inbound email queries from a shared department email address
• Inbound telephone queries on the department telephone line (currently using AWS)
• Leads on NextGen from a number of different sources; leads generated by the Service teams, Contact Us Enquiry forms and project leads such as 21CV and 3G End Of Life.
• Protect revenue by handling In-Life customer renewals across Mobile and Fixed connectivity
• Provide customers with support and guidance to help them thrive using VMO2's products and services
• Strong knowledge of the customers, market and product set; Reasonable ability to grasp our products on both a commercial and technical basis turning what we offer into a tangible benefit for the customer.

Qualifications

• Impressive Customer Relationship skills, with the ability to retain customers.
• Comfortable working in performance motivated environment and able to evidence meeting and exceeding demanding targets.
• Able to example a general understanding of sales techniques and sales cycles.
• People who want to do well and over achieve
• Lateral problem solvers who are happy to multitask
• Thrives in a reward for recognition environment
• Strong ability to work independently at home while also being a standout colleague in the office environment.

About us

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

Benefits and Next steps

The must haves

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you\'d like to. These are designed to support both you and your loved ones, making sure that you\'re covered no matter what life throws your way.

Next steps: Once you've applied the next steps of the process, if successful, are likely to include a two-stage interview which include a mixture of technical tests and competency related questions. This opportunity is open to all employees. However, we will be prioritising any at risk employees who meet the minimum criteria which are outlined above.