Sales & Renewals Executive

Hometree; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

An innovative firm is seeking a Sales and Renewals Executive to enhance customer experiences in the energy sector. This role involves managing inbound sales inquiries and plan renewals, ensuring customer satisfaction while achieving sales targets. Join a passionate team dedicated to transforming the residential energy landscape with sustainable solutions. With a focus on customer service and adaptability, you'll thrive in a dynamic contact center environment. Enjoy a supportive workplace that values diverse perspectives and offers competitive benefits, including generous holiday allowances. If you're driven by sales and customer care, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays and your birthday.

Qualifications

• Self-motivated with a passion for sales and customer service.
• Strong communication skills, articulate telephone manner.

Responsibilities

• Manage inbound sales inquiries, providing information and guidance.
• Achieve sales and renewal targets while maintaining customer satisfaction.

Skills

Sales Skills

Customer Service

Communication Skills

Commercial Awareness

Adaptability

Tools

CRM Systems

Job description

Salary: £25,400 basic plus up to 50% bonus (plus benefits).

Role type: Permanent

Location: Stoke on Trent, in the office Monday - Friday.

Reporting to: Director of Customer Operations.

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, setting new standards in energy consumption.

We operate across three dynamic divisions:

• Financial Services: Contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and upgrades.
• Energy Services: Be part of our extensive network of local installation businesses that provide sustainable energy solutions to reach net-zero emissions.
• Home Services: Help maintain homes with comprehensive coverage plans protecting essential hardware.

At Hometree Group, we are committed to guiding UK homeowners towards sustainable energy solutions. Join us during this exciting time and play a pivotal role in supporting sustainable homeownership.

Key Achievements

• £85m+ Capital Raised: Raised over £85m from global investors including Legal & General Capital and energy VCs.
• 5 Acquisitions: Expanded through acquisitions in financing, home cover, and energy services.
• 100k Homes Covered: Covering over 100,000 homes across the UK.
• 250+ Employees: A passionate team transforming the industry.

The Role

Founded to provide high-quality, customer-focused home and boiler care plans, YourRepair became part of Hometree in 2022. With expertise in plumbing and gas engineering, YourRepair offers fixed-price plans covering boilers, heating, plumbing, and electrical systems. Our UK-based, 24/7 support team ensures rapid response and peace of mind, with a no-insurance approach avoiding delays. We offer flexible start dates, nationwide coverage, and budget-friendly pricing, making us a trusted choice for home maintenance and repairs.

The Sales and Renewals Executive manages inbound sales inquiries and plan renewals, ensuring a seamless customer experience and driving sales growth. The role requires strong commercial awareness, adaptability, and a commitment to customer satisfaction in a fast-paced contact center environment. Success involves achieving sales targets, utilizing CRM tools effectively, and collaborating with the team.

Responsibilities:

• Manage inbound sales inquiries, providing information and guidance to facilitate customer decisions.
• Handle plan renewals, answering questions and encouraging continuation.
• Achieve sales and renewal targets, contributing to team success.
• Maintain high customer satisfaction through excellent service.
• Demonstrate commercial awareness of products and market positioning.
• Adapt to changing customer needs and operational requirements.
• Collaborate with team members and management to improve strategies.
• Utilize CRM systems and sales tools to log interactions and track progress.
• Stay updated on product offerings, company updates, and industry trends.

What we’re looking for:

• Self-motivated with a passion for sales and customer service.
• Strong communication skills, articulate telephone manner, good grammar and spelling.
• A dynamic salesperson used to high call volumes and thriving under pressure.
• Adaptability and quick learning to evolve approaches and products.

Our Recruitment Process:

• Initial Call: Introductory call with our Junior Talent Acquisition Specialist (30 mins).
• Skills-Based Interview: Detailed discussion with our Director of Customer Operations (1 hr).

Perks of the Job:

• 25 days holiday plus bank holidays and your birthday.

Equal Opportunity Employer

At Hometree, we promote an inclusive environment. We value diverse backgrounds and perspectives, ensuring equal opportunities throughout the hiring process and employment. We are committed to non-discrimination in sourcing talent, interviews, conditions of employment, and feedback.