Sales & Project Support Coordinator Showcase Interiors · London

Showcase group; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Sales & Project Support professional to join their London team. This client-facing role involves supporting major projects by coordinating internal resources and managing supplier relationships. The ideal candidate will excel in communication and organizational skills, ensuring quality control of presentations and quotations while maintaining strong client relationships. Join a fast-expanding company that values innovation and adaptability, where your contributions will directly impact project success and client satisfaction. If you thrive in a collaborative environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Strong client communication skills and experience in sales support.
• Ability to manage multiple tasks and maintain quality control.

Responsibilities

• Support sales through quality control of presentations and quotations.
• Attend project meetings and manage communication with clients and suppliers.

Skills

Client Communication

Sales Support

Quality Control

Organizational Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree in Business or related field

Tools

Microsoft Office Suite

CRM Software

Job description

JOB TITLE: Sales & Project Support

LOCATION: London

WORKING HOURS: 9:00am – 17:30 Monday to Friday

REPORTING TO: Project Directors / Sales Directors

RESPONSIBLE FOR: None

MAIN PURPOSE/OBJECTIVES OF ROLE:

Our mission: - To deliver an on-brand experience, evoking emotions & creating inspiring spaces.

The Sales & Project Support role is a client-facing position within the Showcase Interiors team, tasked with supporting the delivery of major projects.

Based in the London office and reporting directly to the Sales Director for project-related and sales activities. The role is responsible for managing and coordinating internal resources and external suppliers, addressing weekly action points, and raising potential issues in advance to the Project or Sales Directors.

KEY DUTIES/RESPONSIBILITIES:

1. Sales Support

• To be responsible for quality control of all presentations and quotations ensuring that the house style is adhered to.
• To be familiar with the company clients in particular our Key clients and our Architect and Design practices.
• To answer all incoming phone calls and to record information accurately and relay to the relevant person.
• In the absence of the salesperson to resolve all incoming client enquiries and to qualify all incoming leads at point of call.
• To provide admin support to the sales team in the form of quotations and presentations liaising with all relevant suppliers to collate material.
• To provide Marketing with assistance in maintaining the upkeep of product boards, case studies and any products detailed on the Website.
• Liaising with members of staff in other departments to resolve client issues.
• To attend sales meetings and sales events with the team.
• To attend a weekly workflow meeting with Sales Director.

2. Client Facing

• Responsible for attending designated and appropriate project meetings and for producing the minutes / action points.
• Responsible for ensuring that all project meeting minutes / action points are issued to all relevant parties (internal & external) and when required action points are followed up to ensure their successful completion.
• Responsible for organising and attending showroom visits and product demonstrations.
• Responsible for providing a consistent and constant point of contact for the designated client.

3. Supplier Relationships

• Responsible for communicating a consistent and positive message regarding the project at all times (maximising the PR opportunities from Showcase’s involvement).
• Responsible for providing clear, concise, detailed and accurate briefs to suppliers.
• Responsible for coordinating supplier activity, including:

1. Quotation Requests
2. Progress reports and feedback
3. Day to day communication on all activities
4. Showroom visits
5. Product demonstrations

• Responsible for the ongoing and frequent communication with the Sales team to ensure that the team is always kept up to date with supplier developments.

4. Administration

• Responsible for maintaining the electronic and hard copy filing.
• Responsible for producing and managing the project flow chart, actively highlighting issues and potential problems well in advance.
• Responsible for producing and maintaining budget plan to latest plan release.
• Responsible for conducting all ‘call off’s’.
• Responsible for the production of all presentations and documents.
• Responsible for completing all supplier orders accurately (aim is for 100% accuracy when completing supplier orders).
• Responsible for chasing orders through the system to ensure that products are on site by given dates, to highlight to the project director and project manager potential and real issues relating to delivery.
• Responsible for providing the client with all required written communication.
• Responsible for booking meeting rooms and areas of work on behalf of the team.
• Responsible for coordinating and facilitating internal project meetings, for producing the minutes / action points that arise from the meeting, for distributing the minutes / action points to all relevant internal staff and for chasing up outstanding action points to ensure their successful completion.

5. Health & Safety

• Maintain safe working practices whilst undertaking your duties at all times.
• To act in accordance with the company’s Health, Safety and Environmental policies, procedures and practices highlighting any issues appropriately.

6. Miscellaneous

• Work flexibly and be receptive and adaptable to a changing environment within a fast-expanding Company.
• Undertake any other reasonable tasks as directed by management.

This list is not an exhaustive list of duties, and you may be liable to undertake such duties as may be reasonably required of you that are within your capability. This job description will be reviewed on a regular basis and subsequently revised and updated from time to time.