Sales & Project Support Coordinator

Showcase group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in project support seeks a Sales & Project Support professional to manage client interactions, supplier relationships, and administrative tasks. This role is pivotal in ensuring quality service delivery and supporting the sales team. Candidates should have strong communication and organizational skills, with a proactive approach to managing projects and client needs.

Qualifications

• Experience in sales support or a related field preferred.
• Strong communication skills are essential for client interactions.
• IT literate with proficiency in office software.

Responsibilities

• Support sales team with quotations, presentations, and client inquiries.
• Maintain electronic and physical filing systems.
• Coordinate supplier activities and communications.

Skills

Communication

Organizational Skills

Attention to Detail

Client Relationship Management

Education

Relevant Degree or Experience

Job description

JOB TITLE: Sales & Project Support

LOCATION: London

WORKING HOURS: 9:00am – 17:30 Monday to Friday

REPORTING TO: Project Directors / Sales Directors

RESPONSIBLE FOR: None

MAIN PURPOSE/OBJECTIVES OF ROLE:

Our mission: - To deliver an on-brand experience, evoking emotions & creating inspiring spaces.

The Sales & Project Support role is a client-facing position within the Showcase Interiors team, supporting the delivery of major projects.

Based in the London office and reporting directly to the Sales Director, the role involves managing internal resources and external suppliers, addressing weekly action points, and proactively raising potential issues with Project or Sales Directors.

KEY DUTIES/RESPONSIBILITIES:

1. Sales Support

• Ensure quality control of all presentations and quotations, adhering to the company's style.
• Familiarize with company clients, especially Key clients, and Architect and Design practices.
• Answer incoming calls, record information accurately, and relay to relevant team members.
• In the absence of the salesperson, handle client inquiries and qualify incoming leads.
• Assist the sales team with quotations and presentations, liaising with suppliers.
• Support Marketing in maintaining product boards, case studies, and website content.
• Collaborate with other departments to resolve client issues.
• Attend sales meetings and events.
• Participate in weekly workflow meetings with the Sales Director.

2. Client Facing

• Attend project meetings, produce minutes and action points.
• Distribute meeting minutes and follow up on action points.
• Organize showroom visits and product demonstrations.
• Maintain a consistent point of contact for designated clients.

3. Supplier Relationships

• Communicate positive project messages, maximizing PR opportunities.
• Provide clear briefs to suppliers.
• Coordinate supplier activities: quotations, progress reports, communication, showroom visits, and demonstrations.
• Keep the Sales team updated on supplier developments.

4. Supplier Relationships (continued)

• Maintain positive relations with suppliers.
• Attend supplier training sessions.
• Update supplier price lists and maintain product matrices and image banks.

5. Administration

• Maintain electronic and physical filing systems.
• Manage project flow charts, highlighting issues early.
• Maintain budget plans.
• Handle 'call off' orders.
• Create presentations and documents.
• Process supplier orders with high accuracy.
• Track orders to ensure timely delivery and report issues.
• Provide clients with written communications.
• Book meeting rooms and coordinate internal meetings, producing and distributing minutes.

6. Office & Database Management

• Maintain office systems and style guides.
• Create templates for presentations.
• Order supplies and organize paperwork.
• Manage delivery and return of trial items.
• Update internal databases and CRM systems.

7. Health & Safety

• Follow safe working practices at all times.
• Adhere to company health, safety, and environmental policies.

8. Miscellaneous

• Work flexibly in a dynamic environment.
• Undertake additional tasks as directed.

This list is not exhaustive; duties may vary. The job description will be reviewed periodically and updated accordingly.