Sales Progressor

Dexters Estate Agent Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading estate agency in the United Kingdom is seeking an experienced Sales Progressor to manage the progression of sales from offer to completion. You will monitor timescales, ensure smooth communication, and address any issues that arise. Ideal candidates should have previous sales or customer service experience and a strong desire to succeed in a team-oriented environment.

Responsibilities

• Oversee sales from offer to completion by monitoring timescales.
• Maintain an 80% conversion rate.
• Keep fall through rate below 20%.
• Gain feedback from buyers and update clients regularly.
• Deliver exceptional customer service to generate repeat business.

Skills

Previous sales or customer service experience

Analytical thinking and attention to detail

Persistent and tenacious

Cultural fit with our winning ways

Team player

Ability to handle customer complaints

Natural sales ability with a keen desire to succeed

Job description

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Main purpose of role: Handling the progression of sales from offer agreed to completion by monitoring timescales, ensuring smooth communication and a quick resolution of issues.

Location: Various locations - London

Hours: Monday-Friday 8.30am-5.30pm

Key Responsibilities:

• Oversee sales from offer to completion by monitoring timescales
• Maintain a 80% conversion rate
• Keep fall through rate below 20%
• Gain feedback from the buyer and regularly update our client, the seller
• Chase all customer experience forms to ensure we achieve min 70% return rate
• Customer service rating for office – achieving minimum rating 90
• Deliver a ‘Nothing is too much trouble’ service to generate new and repeat business
• Report weekly and monthly figures accurately
• Maintain strong working relationships with local solicitors and third parties
• Ensure sales are signed off and the offer sheet is complete and correct, with particular attention to timescales
• Chase bad debts as necessary
• Carry out monthly pipeline check
• Communicate with team – morning and monthly meetings – updating on feedback, pipeline and additional service leads
• Deal with surveys and re-negotiations
• Promote and monitor additional services within the office – Solicitors, Financial Services and Surveys – ensuring minimum standards met by team
• 5 leads per week per consultant
• 50% buyers and 30% sellers using panel solicitors

Requirements & Skills:

• Previous sales or customer service experience
• Analytical thinking and attention to detail
• Persistent and tenacious
• Cultural fit with our winning ways
• Team player
• Ability to handle customer complaints
• Works in The Dexters Way
• Natural sales ability with a keen desire to succeed