Sales Progressor

Bellway Homes; Livingston; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Discounts portal access

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Job summary

Bellway Homes is seeking a Sales Progressor to move sales from reservation to contract exchange and completion, ensuring quickest possible timelines and maximum profitability. The role includes coordinating between sales teams, lenders, brokers and estate agents, while providing strong customer service and weekly progress updates.

The position requires experience in selling environments, knowledge of housing and conveyancing processes, and the ability to build effective working relationships

Qualifications

• Knowledge of the housing market and conveyancing process would be desirable.
• Experience of working in a sales targeted environment.
• Experience of building effective working relationships within a team.

Responsibilities

• Move sales from reservation stage through to contract exchange and completion.
• Maintain communication between solicitor and customers' solicitor to strive for contract exchange by expiry date.
• Coordinate between divisional sales team, Advisors, Lenders/Brokers/Estate Agents to inform progress of each sale.
• Resolve problems, especially in cases with multiple chains.
• Provide a central point of contact to guide customers through contract/completion.
• Ensure customers receive high levels of service at all times.
• Provide weekly progress updates to Senior Management.

Skills

Housing market knowledge

Conveyancing process knowledge

Sales targeted environment

Team collaboration

MS Office (Word, Excel, Outlook)

Communication skills

Diversity & inclusion

Tools

MS Office

Job description

At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. Bellway is working towards becoming a more inclusive employer that values and respects individual differences in the workplace.

The Role

The role of Sales Progressor is responsible for moving sales from reservation stage through to contract exchange and the completion and drive for this to happen in the shortest possible timescale as well as ensuring that maximum profit is achieved through the effective management of the sales team's progression whilst giving a high level of service to our customers. The Sales Progressor also provides administrative back up to the Sales Office Manager.

• Ensure that communication is being maintained between Bellway's nominated solicitor and the customers' solicitor to strive to contract exchange by the specified reservation expiry date
• Liaise between the divisional office-based sales team, Sales Advisors and Lenders/Brokers/Estate Agents to ensure all stakeholders are adequately informed as to the progress of each individual sale in the sales pipeline
• Responsible for investigating and resolving any problems, particularly those sales involving multiple chains
• Occasionally act as an additional point of contact to our customers to guide them through the contract/completion process, providing a central point of contact so the process runs smoothly, particularly when dealing with customers who may not be familiar with the legal terminology
• Ensure that our customers are given the highest levels of service at all times
• Resolve any ad-hoc or minor queries that may not necessarily need to be directed to the legal team, allowing the conveyancers to focus on more complex enquiries and achieve a prompt exchange of contracts/completion
• Ensure Sales Advisors provide accurate, regular updates (at least weekly) and provide support when to them when required
• Provide a weekly update report to Senior Management or as required

The above list of accountabilities is not exclusive or exhaustive. The post holder will be required to undertake any such duties as may be reasonably expected.

Experience

Experience, Qualifications and Skills

• Knowledge of the housing market and conveyancing process would be desirable
• Experience of working in a sales targeted environment.
• Experience of building effective working relationships within a team

Qualifications And Training

• No formal qualifications are necessary but evidence of relevant experience and skills will be required

Skills And Aptitude

• A dynamic and proactive approach is essential
• A patient and tenacious approach to all aspects of the role
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
• Positive and self-motivated
• Excellent communication and interpersonal skills
• Committed to diversity and inclusion

The Role and Working Conditions

• A flexible approach to work including working beyond core office hours as and when required
• Ability to cover other administrative tasks as required during busy periods.

In Return We Can Offer You

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

We reserve the right to close this vacancy if a large volume of applications are received.